Tech Lead Manager, Human Agent Tooling
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About The Role:
Chime is looking for a hands-on engineering leader to guide the Human Agent Tooling team within Trust & Safety. As a Tech Lead Manager, you’ll lead a squad of 3–5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery. You’ll also remain deeply involved in the technical work, writing and shipping production code alongside your team. The Human Agent Tooling team builds the software Chime’s support agents use to understand member needs, take the right actions, and resolve issues quickly and safely. This includes the agent workspace, case management tools, real-time member context, and access controls. You’ll help modernize this platform and partner closely with Product, Operations, and support agents to make every human support interaction faster, safer, and more effective. The base salary offered for this role and level of experience will begin at $187,000 and up to $259,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect toDrive technical design and architectural decisions, while mentoring engineers and fostering cross-functional collaboration Lead and contribute to multiple projects simultaneously, balancing ownership of key initiatives with support across broader team efforts Build and maintain robust, low-latency APIs and backend services that power our Trust and Safety platforms Become the domain expert in our platform architecture, providing technical decisions and solutions to refine our maturing platforms Partner with data engineers, analysts, and product managers to ship impactful features that enhance member protection and experience Improve platform reliability and performance through thoughtful system architecture, observability practices, and automation Evolve our experimentation, policy lifecycle, and ML integration capabilities to support smarter and faster decision-making at scale Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary. To thrive in this role, you have 5+ years of experience developing software in a production environment at scale Prior experience serving as a technical lead for a team and on complex projects—driving architectural decisions, coordinating execution, and aligning cross-functional teams Proven experience with Ruby on Rails or comparable frameworks Experience with transactional databases and caching systems Deep understanding of architectural patterns for large-scale web applications Commitment to mentoring engineers and fostering team development An appreciation of maintainable and well-tested code Curiosity and passion for diving deeply into system architectures and technical challenges Experience in fast-paced or early-stage environments is a strong plusA Little About UsAt Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What We Offer:
For Our Full-time, Regular Employees🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.🏝 Generous vacation policy and company-wide paid days off🫂 1% of your time off to support local community organizations of your choice👟 Annual wellness stipend to use towards eligible wellness related expenses👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents👪 Access to family planning reimbursement💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.244 results found No results found Afghanistan+93 Åland Islands+358 Albania+355 Algeria+213 American Samoa+1Andorra+376 Angola+244 Anguilla+1Antigua & Barbuda+1Argentina+54 Armenia+374 Aruba+297 Ascension Island+247 Australia+61 Austria+43 Azerbaijan+994 Bahamas+1Bahrain+973 Bangladesh+880 Barbados+1Belarus+375 Belgium+32 Belize+501 Benin+229 Bermuda+1Bhutan+975 Bolivia+591 Bosnia & Herzegovina+387 Botswana+267 Brazil+55 British Indian Ocean Territory+246 British Virgin Islands+1Brunei+673 Bulgaria+359 Burkina Faso+226 Burundi+257 Cambodia+855 Cameroon+237 Canada+1Cape Verde+238 Caribbean Netherlands+599 Cayman Islands+1Central African Republic+236 Chad+235 Chile+56 China+86 Christmas Island+61 Cocos (Keeling) Islands+61 Colombia+57 Comoros+269 Congo - Brazzaville+242 Congo - Kinshasa+243 Cook Islands+682 Costa Rica+506 Côte d’Ivoire+225 Croatia+385 Cuba+53 Curaçao+599 Cyprus+357 Czechia+420 Denmark+45 Djibouti+253 Dominica+1Dominican Republic+1Ecuador+593 Egypt+20El Salvador+503 Equatorial Guinea+240 Eritrea+291 Estonia+372 Eswatini+268 Ethiopia+251 Falkland Islands+500 Faroe Islands+298 Fiji+679 Finland+358 France+33 French Guiana+594 French Polynesia+689 Gabon+241 Gambia+220 Georgia+995 Germany+49 Ghana+233 Gibraltar+350 Greece+30 Greenland+299 Grenada+1Guadeloupe+590 Guam+1Guatemala+502 Guernsey+44 Guinea+224 Guinea-Bissau+245 Guyana+592 Haiti+509 Honduras+504 Hong Kong SAR China+852 Hungary+36 Iceland+354 India+91 Indonesia+62 Iran+98 Iraq+964 Ireland+353 Isle of Man+44 Israel+972 Italy+39 Jamaica+1Japan+81 Jersey+44 Jordan+962 Kazakhstan+7Kenya+254 Kiribati+686 Kosovo+383 Kuwait+965 Kyrgyzstan+996 Laos+856 Latvia+371 Lebanon+961 Lesotho+266 Liberia+231 Libya+218 Liechtenstein+423 Lithuania+370 Luxembourg+352 Macao SAR China+853 Madagascar+261 Malawi+265 Malaysia+60 Maldives+960 Mali+223 Malta+356 Marshall Islands+692 Martinique+596 Mauritania+222 Mauritius+230 Mayotte+262 Mexico+52 Micronesia+691 Moldova+373 Monaco+377 Mongolia+976 Montenegro+382 Montserrat+1Morocco+212 Mozambique+258 Myanmar (Burma)+95 Namibia+264 Nauru+674 Nepal+977 Netherlands+31 New Caledonia+687 New Zealand+64 Nicaragua+505 Niger+227 Nigeria+234 Niue+683 Norfolk Island+672 North Korea+850 North Macedonia+389 Northern Mariana Islands+1Norway+47 Oman+968 Pakistan+92 Palau+680 Palestinian Territories+970 Panama+507 Papua New Guinea+675 Paraguay+595 Peru+51 Philippines+63 Poland+48 Portugal+351 Puerto Rico+1Qatar+974 Réunion+262 Romania+40 Russia+7Rwanda+250 Samoa+685 San Marino+378 São Tomé & Príncipe+239 Saudi Arabia+966 Senegal+221 Serbia+381 Seychelles+248 Sierra Leone+232 Singapore+65 Sint Maarten+1Slovakia+421 Slovenia+386 Solomon Islands+677 Somalia+252 South Africa+27 South Korea+82 South Sudan+211 Spain+34 Sri Lanka+94St. Barthélemy+590St. Helena+290St. Kitts & Nevis+1St. Lucia+1St. Martin+590St. Pierre & Miquelon+508St. Vincent & Grenadines+1Sudan+249 Suriname+597 Svalbard & Jan Mayen+47 Sweden+46 Switzerland+41 Syria+963 Taiwan+886 Tajikistan+992 Tanzania+255 Thailand+66 Timor-Leste+670 Togo+228 Tokelau+690 Tonga+676 Trinidad & Tobago+1Tunisia+216 Turkey+90 Turkmenistan+993 Turks & Caicos Islands+1Tuvalu+688U.S. Virgin Islands+1Uganda+256 Ukraine+380 United Arab Emirates+971 United Kingdom+44 United States+1Uruguay+598 Uzbekistan+998 Vanuatu+678 Vatican City+39 Venezuela+58 Vietnam+84 Wallis & Futuna+681 Western Sahara+212 Yemen+967 Zambia+260 Zimbabwe+263