Customer Experience Engineer

DescriptionKickstart your engineering career with a growing, innovative mechanical company where your ideas and impact truly matter. In this role, you'll join our Customer Experience Team as a key contributor, gaining hands-on experience with real-world applications while building the foundation for a successful career.As a senior-level member of the team, you'll have the opportunity to tackle complex, meaningful work while developing your technical expertise and professional skills. You'll collaborate closely with customers, engineers, and internal teams to ensure precision in product selection and deliver solutions that exceed expectations.This role is ideal for recent engineering graduates who are eager to learn, take on challenges, and grow into other opportunities within the company. You'll not only build strong technical knowledge but also develop valuable communication, problem-solving, and project coordination skills.What You'll Do:Serve as a key resource on the Customer Experience Team, supporting complex requests and continuously developing your expertiseBuild strong relationships with assigned customers, becoming a trusted partner and point of contactAssist with processing orders, quotes, and customer inquiries across a variety of accountsApply your engineering knowledge to support product selection and generate accurate, competitive quotationsCoordinate order processing to ensure efficiency, accuracy, and on-time deliveryProvide timely updates and proactively manage order status and customer expectationsAnalyze inventory needs and recommend solutions to best support customersCollaborate with technical teams to resolve challenges and deliver high-quality solutionsGo above and beyond to deliver an exceptional customer experienceSupport team growth by sharing knowledge and helping others developIf you're a motivated engineering graduate looking for a role where you can learn quickly, make an impact, and grow with a company that's on the rise, we'd love to hear from you.RequirementsEducation: Bachelor's degree in Engineering requiredExperience: Previous customer service experience preferred, but not required. Recent or upcoming graduates are strongly encouraged to apply!Skills & Attributes:Outgoing personality with a strong desire to build relationshipsEffective communicator, both written and verbalHigh attention to detail and accuracyStrong organizational skills with the ability to prioritize and manage multiple tasksAdditional Requirements:Ability to work at a desk for extended periods (approximately 8 hours per day)Willingness and ability to travel overnight as needed