Manager, Student Services - OSC
About this PositionPosting Detail Information Position NumberSE0654Position TitleManager, Student Services - OSCJob TypeStaffFT/PTFull-TimeEmployee Class DescriptionP1-Staff exemptGeneral Position DescriptionResponsible for the development, coordination, and supervision of student services which may include First Stop and First Stop Lab.Flexible Work ArrangementMajority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely.Grade2032Exemption StatusExemptPosting NumberS3871PLocation(s)Kissimmee, FL 34744 - Osceola CampusProposed Work Schedule (Please note hours subject to change based on business needs)The regular work schedule consists of four days from 8:00 AM - 5:00 PM and one day from 9:00 AM - 6:00 PM. Hours and schedule are subject to change based on departmental operational.Number of Vacancies1Posting Start Date05/13/2026Posting End Date05/27/2026Open Until FilledNoQuicklink for Postinghttps://valenciacollege.peopleadmin.com/postings/42536Posting Detail Information Temporary Position (Temp or Grant Funded) DetailsSalary Range$56,653 - $63,735 per yearEssential Job Functions Description of Job FunctionSupervises Student Services Advisors located in the Answer Center, who advise students concerning admissions requirements, registration and new student processes, graduation procedures, financial aid information and processing, and resolve enrollment issues.Plans, implements and supervises activities and programs for student services.Hires, trains, and supervises staff in the Answer Center and in student services.Analyzes student systems and relational databases in order to resolve systemic problems and concerns related to the overall enrollment process.Implements college policies, guiding principles, objectives and functions in accordance with the philosophy of the College.Manages the campus' enrollment processes.Provides evaluation reports regarding progress in achieving measurable student services outcomes related to program quality, student performance, and student learning outcomes.Coordinates campus student services managers on enrollment processes and system improvements.Develops and implements plans to provide increased student services access during peak enrollment periods.Implements system and process changes related to the student experience in collaboration with the Dean of Students.Resolves complaints regarding the enrollment process.Provides leadership and serves as a resource person on assigned councils and committees.Represents Student Services and the campus to various college and community groups.Makes recommendations to the Dean of Students and the Executive Dean on matters related to student needs.Assumes responsibility and works with students resolving discipline problems suspensions issues, 4th attempt process and academic probation.Provides evaluation reports regarding progress in achieving measurable student services outcomes of program quality and student performance.Performs other duties as assigned.