Freight Claims Coordinator
Location: JacksonvilleDuration: 12-Month ContractPay Rate: $35-$39/hourStart Date: ASAPPosition OverviewWe are seeking a highly detail-oriented and customer-focused Freight Claims Coordinator to join a fast-paced, high-volume operation. This role will support freight and logistics claims management, including handling defective product issues, evaluating claims, navigating compliance requirements, and delivering exceptional customer communication.The ideal candidate thrives in complex environments, can triage problems effectively, and brings strong analytical and negotiation skills. Candidates with logistics, transportation, automation, rail/train, AML fraud, or other complex investigative/problem-solving backgrounds are highly encouraged to apply.Key Responsibilities-Manage and evaluate high-volume freight and product claims-Investigate defective item issues and determine appropriate adjustments/resolutions-Utilize internal systems to review, document, and process claims-Handle a high volume of inbound/outbound customer interactions professionally and thoughtfully-Communicate clearly and effectively with customers, vendors, and internal teams-Apply negotiation skills to resolve claims and disputes-Ensure compliance with company policies, regulations, and industry standards-Analyze data and trends to support operational improvements-Prioritize and triage multiple issues in a fast-paced environment-Collaborate with a team of 8 supporting a larger operational functionQualifications-Experience in logistics, transportation, freight, supply chain, or claims processing strongly preferred-Background in automation, rail/train logistics, AML fraud, investigations, or other complex problem-solving environments is highly valued-Strong Excel skills required-Experience working with compliance and regulatory processes-Exceptional customer service and communication skills-Ability to remain curious, analytical, and solutions-oriented-Strong organizational skills with the ability to manage high volumes of work-Proven ability to navigate ambiguity and solve problems independentlyPreferred Experience-Freight claims-Transportation/logistics operations-Supply chain coordination-Risk, fraud, or investigative analysis-High-volume customer support environmentsThis is an excellent opportunity to join a collaborative and fast-moving team environment with immediate impact opportunities.Equal Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf