Help Desk/Desktop Support Analyst

Help Desk/Desktop Support AnalystWe are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in a manufacturing environment. This contract position focuses on resolving day-to-day hardware, software, and access issues while ensuring employees can work efficiently with minimal disruption. The ideal candidate is comfortable supporting Microsoft Windows systems, managing user accounts, and delivering responsive service through a structured ticketing process.Responsibilities:Deliver front-line technical assistance for desktop, laptop, and peripheral issues reported by employees across the siteDiagnose and resolve Microsoft Windows 10 and general Windows operating system problems in a timely mannerManage user account access, password resets, and directory-related support tasks within Active DirectoryTrack, update, and close service desk tickets while maintaining clear notes and status communicationPerform routine troubleshooting for software, hardware, printer, and connectivity concerns to restore user productivityEscalate more complex incidents when needed and coordinate with internal support teams to drive resolutionSet up, configure, and support end-user workstations and related equipment for new or existing staffMaintain a high-quality support experience by communicating technical solutions in a clear and user-friendly manner