Customer Service Representative

Customer Service RepresentativeDo you have exceptional communication skills? Do you enjoy providing superior customer service in a fast-paced office environment? Are you a team player looking for a solid team to join? If so, keep reading!Who We AreWe are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offering ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.Why Choose C&C Heating and Air Conditioning? $15.00 – $17.00 per hourMedical, dental & vision insurancePaid Time Off401(k)Job Type: Full-timeLocation: Roseville, MISchedule: Day shiftOverviewWe are looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the frontline connection with our clients, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is professional, detail-oriented, and passionate about helping others.Responsibilities Deliver outstanding customer support via phone, email, and chatConduct outbound calls to follow up with clients and address questions or concernsProvide accurate product information, assist with order processing, and resolve issuesHandle cash transactions accurately and efficientlyMaintain detailed records of customer interactions through precise data entryUse computer systems to track requests, feedback, and resolutionsCollaborate with team members to improve processes and enhance the customers' experienceQualifications Previous experience in customer service or a client-facing role preferredStrong proficiency with office software applications and accurate data entry skillsBilingual skills are a plus and highly valuedExcellent communication, organization, and multitasking abilitiesPositive attitude with patience, empathy, and professionalism when assisting customersJoin our team and make a difference by creating positive experiences for our customers while growing your career in a supportive environment!Powered by JazzHR