Desktop Support Analyst

Location : Draper - UT*Please note, this role is not able to offer visa transfer or sponsorship now or in the future* The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations. Strong technical knowledge of desktop operating systems and software applicationsExperience providing deskside support to end-users in a corporate environmentAbility to troubleshoot hardware and software issues on desktops, laptops, and mobile devicesFamiliarity with remote access tools and techniquesExperience working with Active Directory and other directory servicesAbility to manage multiple priorities and work effectively under pressureWillingness to work flexible hours, including evenings and weekends, as required.Level 2 onsite support for complex customer issues and requestsLead deployment of software releases, system upgrades and patches on end user devicesAccountable for procurement and Asset management of end user devicesLeading activities like customer relocations and departmental infrastructure build outAnalyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solutionTriage issues such as physical layers, usernames and passwordsUninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menusPerform onsite installations or replacements of various hardware components and software repairPerform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solutionPlease note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the jobCandidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirtsGood Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSDAbility to support Tier 1 VIPsStays up to date with current technologies related to Network operations and Desktop Administrations and ITILSoft SkillsAbility to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.Must have good team spirit and coordinate skills in onsite offshore model and client and vendor environment. Ability to demonstrate withot supervision.Ability to prioritize, manage and perform under pressure to meet SLAs.Excellent knowledge of Customer Service best practice. Willing to work flexibly and with enthusiasm.Ability to thrive in a fast paced, rapid changing environment