Lead Site Reliability Engineer New Remote, United States

Overview Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies rely on Intellum to engage and educate the audiences they touch. We are a remote-first company with team members worldwide, valuing curiosity, creativity, perseverance, and kindness. Our culture supports personal development budgets and an annual all-company retreat focused on human connections. We are in growth mode and pursue a smart growth approach to scale the company. Our stack Core : Applications written in Ruby on Rails and Node.js, PostgreSql, MongoDB,, Redis, Memcached, Sidekiq, ActiveJob, Elasticsearch, Websockets Infrastructure : 100% Linux-based cloud infrastructure (AWS, Google Cloud, MongoDB Atlas) and services (ECS/EC2/Kubernetes, Elasticache, MemoryStore, RDS, CloudSQL, BigQuery etc.) Infrastructure as Code (IaC) : GitHub, Terragrunt, Terraform, Ansible CI/CD: Spinnaker, Jenkins Observability & Alerting : New Relic, AWS CloudWatch, Google Cloud Stackdriver, Squadcast Agile/Scrum practices utilizing JIRA Responsibilities SRE Leadership & Strategy: Set clear goals for the SRE team and partner with Engineering leadership to align platform initiatives with business objectives. Reliability & Observability (SLA/SLO): Lead the definition and enforcement of SLAs, SLIs, and SLOs. Architect observability frameworks to translate telemetry data into actionable roadmaps that reduce toil and enhance resilience. Core Engineering & Performance: Take ownership of critical code components (i.e., Queues, Enrollments) and lead efforts to identify bottlenecks, optimize performance, and improve code quality across the engineering department. Security by Design: Champion infrastructure security. Partner with InfoSec to define hardening standards, manage perimeter defense (WAF/DDoS), and automate vulnerability remediation within the CI/CD pipeline. Incident Command: Participate in the 24x7 on-call rotation and lead post-incident reviews (RCAs), ensuring action items are implemented to improve MTTR and prevent recurrence. Mentorship: Empower developers with better tooling and guidance on performant coding practices, fostering a culture of collaboration and reliability and "you build it, you run it". Required Skills Experience & Engineering 10+ years of engineering experience, with 5+ years specifically developing Ruby on Rails applications. Expertise in Cloud Computing (AWS/GCP) and Infrastructure as Code (Terraform/Ansible). Strong proficiency with SQL databases (PostgreSQL) and the ability to quickly navigate and optimize complex, unfamiliar codebases. SRE & Operations Deep Observability: Proven experience designing monitoring solutions (Datadog, New Relic, Prometheus) based on the "Golden Signals". SLO Governance: Demonstrated ability to define SLIs/SLOs from scratch, negotiate Error Budgets, and use data to balance feature velocity with reliability. Security Focus: Experience securing cloud environments and container platforms (Kubernetes), including hands-on management of WAF rules and edge security. Incident Management: Experience leading post-incident reviews (RCAs) and implementing action items that directly improve MTTR (Mean Time to Recovery) and MTTD (Mean Time to Detection). Leadership Proven experience leading technical teams, mentoring engineers, and working in a team-oriented, collaborative environment with strong communication skills. Documentation & Training: Skilled in documenting solutions and training operational teams on how to effectively support and maintain systems. Proactive Problem-Solving: Demonstrated ability to communicate clearly, seek help proactively, and take ownership of tasks, leading them to completion. Benefits Medical - 100% of employee premiums for selected individual plans Dental - 100% of employee premiums covered Vision - 100% of employee premiums covered 401(k) plus matching (US Based Only) Unlimited PTO Calm subscription Annual Company Retreat Equal Opportunity Intellum is an equal-opportunity employer. We are committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. For questions about pay ranges or the role, contact careers@intellum.com. #J-18808-Ljbffr