Resort Manager

Company DescriptionStanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley's wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.Job DescriptionJoin our team as Resort Manager and become one of the authors of our story. In this role, you will serve as second in command of this luxury resort, responsible for the successful oversight of the teams in Rooms, Food & Beverage, Spa and Experiences. Provide leadership and support the team in achieving our mission of being best-loved and vision of ENRICHing lives; serve as a member of the Executive Committee.Lead and inspire the team to drive excellence as our core competency to drive profitability.Foster an enriching culture within the Rooms, Food & Beverage & Spa, inclusive of guest experiences and activitiesResponsible for the development of leadership staff to increase knowledge and skill level.Assume a leadership role in building a strong and committed team.Interact with other Ranch Planning Committee members, department leaders and home office leaders to facilitate positive and constructive communication and cross-functional cooperation.The starting range for this position is $185,000. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.QualificationsOperations/Rooms/ExperiencesCreate The Soul of the Place for our team and guests.Champion our Auberge Service standards for us to become best-loved.Build programs to keep our property and Rooms at an extraordinary, refined level.Support the team in monitoring and inspecting service delivery in all areas. Includes oversight of daily inventory and rate control via reports produced by revenue management, reservations, and sales & marketing departments. Responsible for analyzing data and making key decisions to maximize revenue opportunities.Actively and creatively upgrade the standards of the resort's operations and products.Take an active role in guest relations and initiate guest contact, responsible for resolution of guest service issues and meeting with guests during their stay. Key driver in maintaining relations with repeat guests.Problem solve team member and guest opportunities in a continuous push towards excellence.Prepare and execute budget and financial analysis for rooms and related areas.SpaPartner with the Director of Wellbeing to drive Wellness throughout the Ranch.Culture and Employee JourneyCurate and manage the team members experience while working in coordination with Talent and Culture to create an exceptional on boarding process for all Team members.Participate in the administrative duties related to the hiring, scheduling, training, discipline, documentation, and coaching of department staff.Advise leaders and participate in employee counseling, investigation, and disciplinary process; provides leadership and direction to the overall resort operation with focus in Rooms, Spa and Experiences.Work closely with our Talent and Culture team to ascertain training needs. Work with leadership to deliver and create on - going programs in coordination with the Auberge Standards.Drive the development of all leadership and team members to produce future leaders for the company.Additional InformationAuberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.For more information: auberge.comConnect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge