Client Service Representative - remote

We are seeking a Client Support Analyst to join our client's team. This role focuses on assisting clients by answering questions, tracking issues, and helping resolve technical problems. You will work with internal teams to make sure client requests are handled quickly and professionally.ResponsibilitiesAnswer calls and respond to client support requestsLog, prioritize, and resolve issues using support toolsEscalate urgent or complex issues to the appropriate teamsKeep clients and management updated on open requestsCreate and update basic help guides and documentationProcess device orders through vendor systemsWork with other teams to ensure a positive client experienceProvide support during flexible hours as neededQualificationsBachelor's degree or 3+ years of related IT or technical experienceCustomer or technical support experience preferredHealthcare or health technology experience is a plusStrong communication, organization, and problem-solving skillsAbility to manage multiple tasks in a fast-paced environmentDetermining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.#J-18808-Ljbffr