Junior Helpdesk Technician

Junior Helpdesk Technician Sunrise, Florida Job functions: · Will be the primary point of contact for any FOCUS (SIS) related concern/issues · Provides first-tier support and resolution to internal and external customers/users via telephone and Service Desk tool (or email) on basic hardware, network, software, and application problems. · Ensures that Service Desk calls are answered promptly · Evaluates and/or escalates calls for urgency, complexity, and organizational impact when first level technical support and resolution fails. · Ensures that all problems have been assigned to the appropriate individuals for resolution. · Provides excellent customer service and develops client relationships through follow-up and client contacts. · Helps create and expand the service desk problem solving database through documentation of day-to-day problems. · Recommends or continuously adds to and updates procedural and resolution information within the help desk software. · Uses software and hardware pertinent to the detection and resolution of desktop computers and network problems. · Adheres to established department security policies · Follows procedures in dealing with violations of security experienced during the work shift. · Ensures all housekeeping and maintenance functions are performed in a timely and scheduled manner. · Communicates effectively with other shifts in order to ensure a smooth shift transition. Education and Experience: · Experience servicing MAC and PC hardware · At least one to two years related experience · A+ Certification (Preferred) · High School Graduate Job Type: Contract Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Sunrise, FL 33313: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Education: High school or equivalent (Preferred) Experience: Help desk: 2 years (Preferred) Windows: 2 years (Preferred) Work Location: In person