Front Desk Representative

Customer Service Representative The goal of this team member is to provide superior customer service to both patients and other staff members. Reports to: Practice Manager FLSA: Non-exemptMinimum Education: High school diploma or equivalent is required.Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to read, write, and perform basic mathematical functions. Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff. Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently. Organized, detail-oriented, and able to work well under pressure. Efficient and accurate completion of daily tasks and data entry. Professional appearance and manner. Knowledge of insurance/medical terms and policies preferred but not required.Essential Functions:Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.Greet patients and handle check-in/check-out process, including use of Clockwise systemEnter demographics and scan patient information into EMR and properly log patient into systemVerify patient demographic and insurance information, updating as neededCollect patient paymentsAnswer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocolMaintain accurate accounting of cash drawer during shiftCall patients to follow up on their visit to MAUC, as neededMaintain cleanliness and functionality of office, particularly lobby and registration areaOther duties as required