Customer Service Representative Job in Brooklyn, NY | Robert Half

Customer Service RepresentativeWe are looking for a Customer Service Representative to support a nonprofit organization in Brooklyn, New York. This long-term contract position is ideal for someone who enjoys helping people, communicating clearly, and providing dependable day-to-day service. The person in this role will handle customer inquiries, maintain accurate records, and contribute to a positive experience for the community served.Responsibilities:Respond to customer questions and concerns through phone, email, or in-person communication with professionalism and empathy.Provide clear information about services, processes, and next steps to help resolve issues efficiently.Maintain organized and accurate records of interactions, updates, and follow-up activities.Use Microsoft Office applications to prepare correspondence, update documents, and track service activity.Coordinate with internal team members to address customer needs and ensure timely resolution of requests.Monitor open inquiries and follow through until each matter is properly completed.Support daily administrative tasks that help the customer service function run smoothly.