Social Media and Audience Development Manager

POSITION SUMMARYThe Social Media and Audience Development Manager leads digital engagement and audience growth efforts for OKCPHIL. This role is responsible for developing and executing content and marketing strategies that expand reach, deepen patron relationships, and drive ticket sales. The role supports community engagement initiatives that increase awareness of OKCPHIL programs and provides front-line interaction with patrons, enhancing their experience. DUTIES AND RESPONSIBILITIES Social Media & Digital ContentDevelop and manage a strategic social media content calendar aligned with organizational goals and brand voiceCreate and produce platform-native content, including photography, videography, and short-form video optimized for social channelsGrow audience engagement and followers through consistent content, active community management, and trend awarenessMonitor platform trends and performance analytics, adapting strategies to improve reach and engagementExecute targeted email marketing campaigns, including segmented and personalized communicationsBuild partnerships with artists, community leaders, and digital creators to expand audience reachMarketingPlan and coordinate public appearances and speaking engagements with community and media partnersDevelop and maintain relationships with community organizations to drive group and individual ticket salesSupport integrated marketing campaigns for concerts, education programs, and special eventsPatron ServicesProvide high-quality patron support across phone, digital, and in-person channels, including ticketing and subscriptionsAssist with box office operations and audience engagement at concerts and eventsSupport patron communications, renewals, and data accuracy within ticketing and CRM systemsDemonstrate professionalism and a service-oriented approach in all interactionsOther duties as assignedEDUCATION AND EXPERIENCE Bachelor’s degree in marketing, communications, or related field preferred3–5 years of experience in digital marketing, social media, or communicationsProven ability to grow engagement and execute effective digital campaignsStrong storytelling skills with an eye for visual content and brand consistencyExperience with social media platforms, analytics tools, and email marketing systemsProficiency in Microsoft Office and content creation tools; Adobe Creative Suite preferredStrong organizational, communication, and collaborative skillsAbility to learn new systems quickly; customer service experience preferredPHYSICAL DEMANDSSit and stand for extended periods, and walk, bend, and reach to access files/storage and office equipmentUsing a computer while sitting for extended periods is commonAbility to communicate orally with patrons, vendors, management, and coworkers Regular use of phone and email for communicationHearing and vision correctable to within normal ranges for normal conversations, receiving ordinary information, and preparing or inspecting documentsNo heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and carrying binders and laptops) may be requiredManual dexterity is required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners)EEO STATEMENT The Oklahoma City Philharmonic is committed to the principle of equal employment opportunity for all. All employment decisions are based on business needs, job requirements and individual qualifications.  The Oklahoma City Philharmonic, in compliance with all applicable federal, state, and local laws and regulations, does not believe in nor discriminate on the basis of: race; color; national, social or ethnic origin; age; religion or belief; gender; sexual orientation; gender identity; marital, civil union, domestic partner or family status; disability; genetic information; Veteran status; or any other characteristic protected by state, federal, or local law in any of its policies, practices, or procedures.  We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free workplace.