Customer Service Representative (CSR) Part Time

Customer Service Representative (CSR)Join a Fast-Paced, Professional Towing & Roadside Assistance TeamAre you calm under pressure, highly organized, and passionate about helping people? We’re looking for a driven and professional Customer Service Representative to be the voice of our company — assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services.This is more than a call center role — it’s a critical position that keeps operations moving and directly impacts customer satisfaction every day.Why Join Our Team?Stable, growing company with long-term career opportunitiesCompetitive benefits packageSupportive, team-oriented environmentOngoing training and professional developmentLeadership opportunities for high performersWhat You’ll DoProfessionally answer and manage high-volume inbound callsCollect accurate service details and coordinate timely dispatchProvide clear communication and real-time updates to customersUse GPS systems to deliver accurate ETAsAssist customers with vehicle release proceduresRemain calm and solution-focused in high-pressure situationsWork closely with drivers and internal teams to ensure seamless serviceWhat We’re Looking ForStrong communication and active listening skillsAbility to multitask efficiently in a fast-paced environmentCritical thinking and problem-solving abilitySound judgment and professional decision-makingBasic computer and math proficiencyDependable attendance and strong work ethicPositive attitude and team-first mindsetTop candidates will demonstrate leadership potential, accountability, and a commitment to excellence.Benefits401(k) with Company MatchingHealth, Dental & Vision InsuranceLife InsurancePaid Time Off (PTO)Parental LeaveEmployee Assistance Program (EAP)Professional Development AssistanceApplication RequirementAs part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre-employment drug screening and participate in random drug screenings during employment.