Barista/Customer Service Representative

Job Description: Cashier & Customer Service Reports To: Front of House Supervisor Department: Front of House / Administrative Position Type: Non-Exempt/Overtime eligible The Front of House Team Member position supports all retail and in-store to go food and beverage needs. This position involves the promotion of all Magnol products, including coffee consumption by educating guests and selling all drinks and products. The position must uphold all health department standards for storage and work with the front and back of house team members to meet the needs of all Magnol guests. Task/Responsibilities: Maintain a strong understanding of the food & beverage menu, in order to be able to make recommendations to guests as needed. Take orders as needed, and educate all guests by presenting and explaining the bread, pastry, croissant and coffee drink menu, and answering questions that they may have. Always display a positive demeanor, and welcome every guest, no matter how busy your station may be. Generate revenues by attracting new customers through customer service and quality coffee drink & food order execution. Prepare all coffee drinks by following the prescribed recipes and preparation techniques. Check that the barista equipment & Point of Sale System is fully functional prior to starting opening duties: inform manager immediately if there are any problems. Take proper care and attention in setting up the food display and barista station and espresso machine, paying close attention to detail and around health code standards Ensure that inventory for food and coffee station is properly stocked in order to maintain an easy customer flow (i.e, milk sugar, cups, napkins, etc.) Maintain all inventories throughout the day Keep front of house display and equipment operating by following operating instructions: executing proper cleaning and preventative maintenance techniques: troubleshooting breakdowns: and calling for repairs and escalations, if needed Minimum Requirements: An outgoing personality that can handle a fast-paced environment while still delivering high-end customer service Familiarity with various coffee & espresso drinks, and manual machine experience Ability to work well alone as well as on a team, and to use initiative as required Strong attention to detail Bilingual a plus. Barista experience a plus, but not required. Experience and Education: High School Diploma or equivalent highly preferred 6 months minimum experience in a high-volume setting AAP/EEO Magnol French Baking is an equal opportunity employer. Other Duties The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.' 'COVID-19 Precaution(s): Remote interview process Personal protective equipment provided or required Plastic shield at work stations Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Work Includes Weekends Holidays Paid Training: Yes Pay frequency: Every other week Employees working per shift: 5 or fewer This Job Is: A job for which military experienced candidates are encouraged to apply A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education Open to applicants who do not have a college diploma Work Remotely No Job Type: Full-time Pay: From $14.00 per hour Benefits: Employee discount Paid time off Experience: Customer service: 1 year (Preferred) Language: French (Preferred) Work Location: In person