Academic Client Services Representative, STR - Nashville, TN

Academic Client Services Representative, STR - Nashville, TNJob DescriptionWho isCoStarGroup?CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. ?Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. ?We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. ?We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. ?We continue that effort today and are always working to improve and drive innovation. ?This is how we deliver for our customers, our employees, and investors. ?By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.Who is STR?STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry. STR delivers data that is confidential, accurate and actionable to empower our clients to strategize and compete in their markets.?Learn more about?STR (https://str.com/about) .Role Overview: Academic Client Services RepresentativeNashville, TN | In-office, Monday-FridayResponsibilitiesServe as a primary point of contact for universities in the onboarding process, guiding them through the application and contracting process, managing orientation activities for professors and students, and coordinating with other CoStar departments to ensuretimelyandaccurateaccess.Set clear expectations with our customers by presenting timelines and requirements for onboarding, while following all internal procedures to create, send and track contract proposals.Respond promptly and accurately to inquiries, via email or phone, to address customer needs. Manage andmonitorcase queues and group inboxes, routingemails to appropriate team members.Collaborate across departments to deliver a seamless experience for professors and students, proactivelyidentifyingand resolving any roadblocks.Act as a trusted advisor, providing recommendations and guidance to support customer migration from legacy STR products to CoStar.Support the Director of CoStar Academic Engagement in administering certification and training programs.Review and process inbound custom data requests for research or classroom use, includingvalidatingthe request, presenting options, and producing data exports - whilemaintainingdata confidentiality.Update onboarding and training materials as processeschangeand new features are available.Ensure customer information is accurately entered andmaintainedin CoStar systems.Consistently evaluate current processes and share ideas for improvements with leadership.Basic QualificationsBachelor's degreerequiredfrom an accredited, not-for-profit, in-person college/university.A track recordof commitment to prior employers.3+ years' experience supporting customers in a client facing environment.Proficiencyusing Microsoft Office (Excel, Word, PowerPoint),a CustomerRelationship Management (CRM) system, or similar systems.Proven ability to resolve customer inquiriesin a timely mannerwith a high degree of accuracy.Experience communicating with internal colleagues and external clients by phone, chat, and email.Strong problem-solving, collaboration, and organization skills.Ability to work effectively within a team environment as well as an individual contributor.Preferred QualificationsExperience following established processes to meet a deadline.Strongrelationship-building skills with internal colleagues and clientsAbility tothrivein a fast-paced environment while prioritizingmultiple tasksComfort working across multiple systems simultaneously1 + year hotel or real estate industry experience1 + year experience working with universities and research institutionsExperience supporting data-intensive products or servicesAdaptability to evolving processes and informationWhat's In ItForYou?When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.?We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.Our benefits package includes (but is not limited to):?Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug?Life, legal, and supplementary insurance?Virtual and in person mental health counseling services for individuals and family?Commuter and parking benefits?401(K) retirementplanwith matching contributions?Employee stock purchase plan?Paid time off?Tuition reimbursement?On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classesAccess to CoStar Group's Employee Resource Groups ?Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks?SponsorshipWe welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.? However, please note that CoStar Group is not able to provide visa sponsorship for this position.STRLI-KC3CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testingCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to recruiting@costargroup.com .