Holistic Support Manager - Meaningful Day (Case Manager)

Brief DescriptionAt The Arc Baltimore, our Holistic Support Managers (HSM’s) play a vital role in supporting individuals with intellectual and developmental disabilities (I/DD) to live enriched, vibrant, and self-directed lives. DSPs empower the people we support to overcome challenges, build independence, and fully participate in the activities and experiences that matter most to them.Our specialty is Life Design—championing each individual’s unique goals and aspirations. We are committed to designing lives that are vibrant, colorful, joyful, and rooted in purpose and belonging. This work is made possible by hiring exceptional Direct Support Professionals who lead with passion and dedication.Who We AreFounded in 1949, The Arc Baltimore has been a trusted and indispensable community resource for more than 75 years. We provide a comprehensive range of services, including employment training and support, day and residential services, family education and support, treatment foster care, assistive technology, respite services, public policy advocacy, and information and referrals.The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.Our full-time and part-time employees deliver services in people’s homes, workplaces, day centers, and neighborhoods throughout the community.Job OverviewThe Holistic Support Manager will facilitate and encourage communication between a wide variety of internal and external stakeholders, ensuring a truly holistic approach to ensuring people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose and meaningful relationships. The Holistic Support Manager will be a liaison between all stakeholders and The Arc Baltimore regarding a person’s services and supports to achieve a person’s self-defined vision for a good life.Key ResponsibilitiesCoordinate and facilitate the person-centered planning activities with the Person, their Coordinator of Community Services, all members of the person’s self-identified team, and ensure compliance with applicable DDA and other regulations.Initiate person-centered planning activities for people supported and assist them in presenting goals and services at team meetings. Using Charting the Life Course framework, the Holistic Support Manager will be responsible for helping a person develop support that meets current needs as well as looking forward to helping the person achieve their vision for a good life.Identify and communicate strengths and barriers to people supported and possible methods of enhancing strengths and minimizing, utilizing progress notes and/or assessment related tools and/or records.Communicate regularly and respond to inquiries/requests from people supported, family, caregivers, peers, Coordinators of Community Services and all other internal and external stakeholders in a timely manner; when needed work with and connect people served with Management of funds team and/or Benefits Counseling.Train and regularly communicate with Direct Support Professionals on the person-centered plan and appropriate behavioral plan(s), the person’s progress and situational outcomes for people supported.Ensure person(s) served fundamental rights are preserved (COMAR 10.22.04) and satisfactory conclusion to incident reports in a timely manner.Complete appropriate progress reports, iCM documentation, and incident reporting and other organizational/departmental paperwork in required timeframes.Ensure that information in the Person-Centered Plan is current and accurately reflects the preferences and desires of the person supported and the services and support provided by The Arc Baltimore. Accept and track all service authorizations and ensure all services provided have the proper funding.Advocate and escalate issues as necessary to ensure resources are in place in a timely fashion.RequirementsMust be at least 20 years of age.A.A. in Psychology, Sociology, Human Services, or related field.1 year of case management experience in the disability fieldValid driver’s license (not provisional) with a clean driving recordMust be able to transport people supported as neededIntermediate computer skills requiredPreferred ExperienceBachelor’s degree in social work, Psychology, Special Education or a related field preferred. In lieu of a bachelor’s degree, 5 years’ experience in the disability field.In lieu of case management and supervision experience, 5 years’ experience as a Direct Support Professional may be substitutedOutstanding organizational and time management skills are necessary.Benefits Generous paid-time-off for benefit eligible positions Comprehensive medical, dental, vision, and life insurance benefits for eligible positions $500.00 referral bonuses Retirement: 403(b) plan with employer match available after 1 year of service and Roth IRA Employee Discount Program Employee Assistance Program Short- and Long-Term disability plans Mileage (Travel) Reimbursement Tuition Reimbursement Eligibility for Public Student Loan Forgiveness (PSLF) Paid Training including CPR, Mandt, Certified Medication Technician (CMT), and NADSP certification Parking is provided at our work sitesThe Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us. If you require accommodation during the application process, please contact us and we will make every effort to meet your needs.