Client Experience & Operations Coordinator

Client Experience & Operations Coordinator Company: Elevate Real Estate Media Location: San Diego County, California Work Arrangement: Primarily remote Job Type: Full time Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time Expected Hours: Approximately 40 to 45 hours per week, with very limited weekend availability as needed Starting Salary: $50,000 annually About Elevate Elevate Real Estate Media is a growing San Diego company providing high end photography, video, drone media, floor plans, Zillow 3D tours, and marketing content for real estate professionals. We are known for exceptional media, dependable service, responsive communication, and strong client relationships. As our company grows, we continually improve our technology, systems, and processes. About the Role The Client Experience & Operations Coordinator manages the client experience from the first conversation through final delivery. You will help clients select services, manage orders and appointments, resolve concerns, support photographers in the field, and coordinate communication between clients and the internal team. This is a fast moving, highly interactive role requiring strong communication, organization, sound judgment, and initiative. The right person is warm and confident with clients, highly tech savvy, calm under pressure, and able to solve problems without constant supervision. We are looking for someone who thinks beyond the task in front of them, anticipates upcoming needs, identifies inefficiencies, and brings potential solutions to leadership. Primary ResponsibilitiesClient Experience and Communication Answer client calls and text messages promptly and professionally Respond to questions about services, pricing, scheduling, availability, and delivery Guide clients through ordering and booking Communicate clearly regarding reschedules, delays, revisions, and unexpected issues Resolve concerns with patience, confidence, and sound judgment Follow up with leads, new clients, existing clients, and inactive clients Build relationships that encourage repeat bookings and referrals Booking and Order Management Help clients select services based on their property and marketing goals Accurately enter and update appointments, services, contacts, notes, and property information Manage appointment changes, cancellations, access instructions, and special requests Review upcoming appointments for missing information, conflicts, or preventable issues Ensure photographers and editors receive the information they need Keep client records and communications organized and current Sales and Client Growth Recommend appropriate services and upgrades without creating a high pressure experience Clearly explain the value of Elevate’s services Listen to client goals and guide them toward informed decisions Gather feedback and identify opportunities to improve retention, communication, and revenue Photographer and Team Support Assist photographers with access, scheduling, client communication, and time sensitive field issues Communicate last minute changes quickly and accurately Coordinate with the Head of Operations to maintain smooth handoffs between clients, photographers, and editors Document important conversations, changes, and decisions Identify recurring challenges and recommend preventive solutions Technology and Process Improvement Learn and confidently use company software and digital tools Research and troubleshoot routine technology and workflow issues independently Use AI tools such as ChatGPT or Claude to support research, communication, troubleshooting, and process improvement Identify responsible ways to use AI and automation to make company workflows more efficient Stay current on useful technology and recommend tools that could improve the client or team experience Identify inefficiencies, gaps, and unnecessary steps in current systems Help document and improve company procedures Bring potential problems and opportunities to leadership before they become urgent What We Are Looking For You may be a strong fit if you: Naturally connect with people and enjoy building client relationships Communicate clearly, warmly, and confidently Are comfortable spending much of the day on calls and text conversations Remain calm while managing competing priorities and frequent interruptions Are highly tech savvy and learn new software quickly Research and troubleshoot problems before escalating them Notice what needs improvement and bring recommendations, not just questions Anticipate needs rather than waiting for detailed instructions Are organized, dependable, responsive, and attentive to detail Take ownership and work well with limited supervision Accept feedback and adjust quickly You do not need to consider yourself a traditional salesperson. However, you must be comfortable understanding client goals, recommending appropriate services, and confidently guiding clients toward a decision. Qualifications At least two years of experience in customer service, hospitality, sales, account management, or another client facing role Strong verbal and written communication skills High emotional intelligence and composure under pressure Excellent organization, follow through, and attention to detail Strong technological aptitude and experience using multiple digital platforms Strong judgment, critical thinking, and creative problem solving skills Ability to research and solve problems independently Reliable internet connection and a professional remote working environment Availability during Elevate’s Pacific Time business hours Availability to work approximately 40 to 45 hours per week Flexibility to provide very limited weekend support when needed Preferred, but Not Required Experience in real estate, real estate media, photography, marketing, hospitality, or another service based industry Experience with consultative sales or account management Familiarity with scheduling, customer relationship management, project management, and communication software Basic familiarity with AI tools such as ChatGPT or Claude and an interest in learning how to use them effectively Experience using AI or automation to improve workflows Experience documenting or improving company processes Knowledge of the San Diego real estate market Training will be provided on Elevate’s services, packages, policies, systems, and communication standards. However, the person in this role must learn independently, retain information, and become increasingly self sufficient. Important Because this position works closely with real estate professionals and handles sensitive client and company information, we are unable to hire an active real estate agent or someone actively planning to become one. Compensation and Benefits Starting salary of $50,000 annually Paid time off Eligible company benefits based on current plan terms Training and professional development Opportunities for increased responsibility and long term growth This is an opportunity to become a central part of a growing company, work closely with leadership, improve systems, build relationships within the San Diego real estate industry, and take on greater responsibility over time. Elevate Real Estate Media is an equal opportunity employer. Employment decisions are based on qualifications, performance, business needs, and the ability to succeed in the role. Job Type: Full-time Pay: From $50,000.00 per year Benefits: Dental insurance Health insurance Paid time off Paid training Work from home Work Location: Remote