Food And Beverage Supervisor

Scope of PositionThe Food and Beverage Supervisor is actively engaged in all the aspects of the daily operation of: Aura Restaurant. Tamo, Tamo Terrace, The loft, In Room Dining, the Hospitality Suites and the Bakery Café. Effectively partners with their culinary counterpart to provide our guests with a memorable dining experience. Is passionate about providing exceptional guest service and provides an exciting, energetic, fun, and professional place to work. Models our core values based on the belief that our team members should engage in being attentive, thoughtful, and act independently in a responsible manner. This position requires a high profile in all the food and beverage outlets. The position reports to the Manager of Food & Beverage Operations.Schedule RequirementsThe position includes morning and afternoon/evening shifts with regular weekend attendance. Holidays are scheduled as business requires.Due to the cyclical nature of hospitality, flexibility is required to meet business needs. Participation in “all hands” events may be necessary.The hotel operates 24/7, including holidays. The company strives to support work-life balance.Essential FunctionsSupervise activities in all outlets, Aura Restaurant. Tamo, Tamo Terrace, the Loft, In Room Dining, the Hospitality Suites and the Bakery Café, to ensure guest satisfactionAddress guest requests and concernsUnderstand team member’s roles, responsibilities, and performance expectationsEffectively trains, develops and provides feedback to the team together with the Food and Beverage Management, maximizing productivity and ensuring compliance with the service standardsWork closely with team members in a coaching role to maintain strong team environment, placing emphasis on team members’ development and satisfactionAssist in identifying and implementing successful marketing programs for the outlets, thus achieving positive financial reportsEnsures compliance with department SOPs (Health and Safety, OSHA, food quality, service standards etc.)Optimize staffing levels depending on business volumesComplete administrative tasks/reports/projects as requiredCompletes any duties or projects assigned by the ManagementRequired Job Knowledge and SkillsExceptional customer service skillsEffective verbal communication skillsPossess strong relationship skills and able to partner with their culinary counterpartPassion for developing and coaching peopleTrack record of achieving financial resultsStrong honesty, integrity, and guest-oriented philosophyPossess a passion for food & wine and a strong desire for developmentStrong knowledge of front of the house operations including foods, beverages, supervisory aspects, service techniques and guest interactionAbility to communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate informationProven experience in effectively addressing customer concerns & balancing a demanding workloadMust be a self-starter with excellent presentation, customer service, communication and interpersonal skillsMust have ability to work under minimal supervision and with priority deadlinesAbility to provide original and creative suggestionsMust be computer literate, proficient in MS office and experienced with Info-GenesisSupportive FunctionsIn addition to the performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Executive Housekeeper based upon the requirements of the hotel.Maintain regular attendance in compliance with hotel standards.Adhere to hotel rules and regulations for safe and efficient operations.Foster a culture of trust and respect.Live Seaport Hotel’s Core Principles:Seek to warmly greet everyone Engage in active communicationAnticipate guest needsPromote creativity and connections Openly inquire about guest satisfaction Respond with passion and commitment Thank each guest and each otherQualificationsExperience:Hospitality experience preferred.Experience working with diverse cultures and backgrounds preferred.Minimum one year experience in a high-volume restaurantMinimum one year experience in a 4-star hotel.A proven track record and passion for developing people to reach goals and achieve financial results.Education:High School diploma, general education degree or international equivalent preferred.Language Skills:Fluency of the English language is strongly preferred.Ability to understand and compose instructions, memos, and short correspondence.