Paratransit Dispatcher

GENERAL PURPOSEUnder general supervision, performs para-transit dispatch duties; answers phones and enters transit requests into computer; notifies drivers of cancellations and schedule changes; monitors status and locations of vehicles to ensure all scheduled work is performed in a timely manner; follows established City policies and procedures regarding the transportation of elderly and/or passengers with physical disabilities; maintains positive public relations with a broad range of passengers in the provision of transportation services; and performs other related duties.SUPERVISION RECEIVED/EXERCISEDWorks under the general supervision of the Neighborhood Center Manager; does not exercise supervisory responsibilities.Primary Duties And ResponsibilitiesThe following essential functions are those that are critical, integral, necessary, crucial, primary and fundamental to the job. Incumbents who possess the requisite skill, experience, education, and other job-related requirements of a position are expected to perform the essential functions of the job with or without a reasonable accommodation.The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.Performs dispatch duties; notifies drivers of cancellations and schedule changes; answers phones and enters transit requests into computer; confirms pick-up and drop-off times for the following day. Monitors status and locations of vehicles to ensure all scheduled work is performed in a timely manner.Reports equipment malfunctions to supervisor for resolution.Answers questions from passengers regarding schedules and routing; listens to complaints regarding delays or problems encountered in the provision of services.Maintains timely and accurate radio and telephone contact with drivers; keeps dispatcher informed regarding delays, breakdowns and client transportation problems encountered; completes required paperwork.Maintains courteous, professional and efficient manner in passenger relations.Participates in safety and related training programs.Performs related duties and responsibilities as assigned.Minimum QualificationsEducation and Experience:Possession of a High School diploma, G.E.D. or equivalent; AND six (6) months of related experience; OR an equivalent combination of education and experience.Required Licenses Or CertificationsMust possess a valid California Class B Driver’s License/Passenger Endorsement.First Aid and CPR.Required Knowledge OfCity organization, operations, policies and procedures.City Code, City Ordinances, and Standard Operating Manual.Transit operations and area streets and highways. Safety practices including first aid.Standard office principles and procedures including recordkeeping.Telephone etiquette and customer service protocol.Personal computer usage and applicable software.Required Skill InFollowing established City policies and procedures regarding the transportation of elderly and/or passengers with physical disabilities. Operating 2-way radio system and learning/using 10-codes. Promoting and enforcing safe work practices.Following oral and written instructions.Operating standard office equipment and a personal computer utilizing standard and specialized software.Effective verbal and written communication including hearing normal conversation.Establishing and maintaining effective working relationships with staff, City departments, outside agencies, passengers and the general public.Physical Demands / Work EnvironmentWork is primarily performed in a standard office environment. Work may involve exposure to wet surfaces, occasional loud noise and dust.Work requires lifting up to 10 lbs., carrying and driving. Moderate finger dexterity and near vision is required. Internal applicants must use their personal email to apply, as City of Compton work emails will not be accepted for job applications. While we cannot prevent applicants from using their work email, the City is not responsible for missed communications due to system outages, firewall restrictions, employee leave, or any other technical or accessibility issues affecting City email accounts.All applicants must meet the minimum qualifications for the position and submit all required documents -such as licenses, certifications, and proof of education- outlined in the job posting. Incomplete applications, including those missing any required documentation, will not be considered.Please note: Only the first 50 applications received that best meet the qualifications and needs of the department will be invited to continue in the hiring process.EXAMINATIONThe purpose of this examination is to establish an eligible list from which vacant position(s) may be filled.Only the most qualified candidates will be invited to participate in the examination and interview process.Phase one (1) is an oral examination (weighted 100%) that will be administered by an appraisal panel to evaluate professional qualifications, background and suitability. The oral examination may include graded simulation exercises, writing exercises, and oral presentations. A passing score for the oral exam is 70%. Each candidate will be notified via mail or e-mail.The City of Compton reserves the right to utilize alternative testing methods, if deemed necessary. Failure in one phase of the examination shall be grounds for declaring the applicant as failing in the entire examination, and as disqualified for subsequent parts of an examination.GENERAL INFORMATION TO EXAMINATION APPLICANTSThe City of Compton does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or provisions of services.Applicants with disabilities who require special testing arrangements must give advanced notice to the Human Resources Department prior to the final filing date.ELIGIBLE LISTSRecruitment may be conducted on a (a) promotional basis, (b) open-competitive basis, or (c) promotional and open-competitive basis simultaneously. All candidates who attain an overall score of at least 70.00 (open-competitive) and at least 75.00 (promotional) will be placed in rank order on the relevant eligible list(s).Please NoteAll permanent City employees that attain an overall score of at least 75.00 will be placed on both the promotional eligible list and the open-competitive eligible list. All City employees that attain a score of 70.00 on EACH PHASE of the examination but an overall score of less than 75.00 will be placed on the open-competitive eligible list only.Each eligible list shall remain in effect one (1) year from the date of its establishment unless it is extended, abolished or exhausted. Whenever possible, three (3) names are certified to fill any one (1) vacant position. No candidate may be certified more than three (3) times for any one classified position. When certifying eligible lists to appointing powers, the promotional eligible list takes precedence over the open-competitive eligible list. A department manager's recommendation for employment is subject to the City Manager's approval.EXAMINATION APPEAL PROCEDUREA candidate may, within five (5) days after taking the written examination, file in writing with the City Manager an appeal against any part of the test, citing the item or items against which the appeal is directed, and the reason(s) for such appeal. The Personnel Board will consider appeals from the decisions and ratings of qualifications appraisals (interview) boards if such appeals meet the conditions described in the Personnel Rules and Regulations (Section 6.8).EXAMINATION RECORDSAll examination papers, including the employment application, resume, and other attachments submitted by candidates are the property of the Personnel Board and are confidential records which may be open to inspection only for purposes and under conditions established by the Personnel Board.VETERAN’S PREFERENCEIn all entrance examinations (open-competitive only) for positions in the Classified Service, veterans who served in the armed forces of the United States during time(s) of war, and who attain an overall passing score in the examination are allowed additional preferential credit in accordance with the Personnel Rules and Regulations. In order to claim veterans' credit, the applicant must submit proof of service and honorable discharge (showing specific dates of service) on a U.S. Military form (DD-214) at the time of application or not later than the final filing date for the examination.Fringe BenefitsThe City's comprehensive fringe benefits program includes: retirement (Public Employees' Retirement System), medical, dental, life and vision insurances, deferred compensation, sick and vacation leaves, after-hours education reimbursement, ride share program, uniform allowance and other provisions.Why Work for the City of Compton?BenefitsWe are proud to offer a competitive and comprehensive benefits package designed to support your well-being, financial security, and career growth, including:CalPERS Retirement– Secure pension through the California Public Employees’ Retirement SystemLifetime Medical Coverage for Retirees– Fully funded by the City after 5 years of service with CalPersCalPERS Health Benefits Program– Choice of 10 health plans, with City-paid premiums for employees and eligible dependents (up to the annual Kaiser family rate)Employer-Paid Vision and Dental Insurance– For both employees and eligible dependentsEmployer-Paid Life Insurance– Offered through UNUMFlexible Spending Accounts (FSA)– For healthcare and dependent care expenses through American FidelityEmployee-Sponsored Supplemental Benefits– Optional coverage such as life, disability, and accident insuranceGenerous Paid Time Off– Vacation, sick leave, and 16* paid holidays per year4/10 Flexible Work Schedule– Most Administrative roles based at City Hall enjoy a 4-day workweek, with Fridays off*Educational Reimbursement– Up to $3,000 per fiscal year for tuition and booksEmployee Assistance Program (EAP)– Confidential services for personal and professional supportProfessional Development Opportunities– Ongoing training and career growth resourcesTotal number of holidays are subject to change based on the fiscal year.City Hall is closed on Fridays. Please contact HR to confirm if the position you're interested in follows a 4/10 schedule.01What is the highest level of education you possess? Please note that if you possess an associate's degree or higher in a related field, proof must be attached to your application for validation.High School DiplomaG.E.D.Associate's Degree in a related fieldBachelor's Degree in a related fieldMaster's Degree or higher in a related fieldNone of the above02Please select the amount of Paratransit Dispatcher or related experience you possess. Please note that the experience must be clearly outlined within your application.Less than six (6) monthsSix (6) months, but less than one (1) yearOne (1) year, but less than two (2) yearsTwo (2) years or more03Required: Do you possess a valid and current CPR and First Aid certification? Please note proof of certification must be attached to your application for validation.YesNo04Required: Do you possess a valid California Class B driver's license with passenger endorsement? Please note proof of this license must be attached to your application for validation.YesNo05Are you a current City of Compton employee? Please note this excludes individuals currently on probation.YesNo06Do you have any relatives employed by the City of Compton? If you have any relatives that work for the City of Compton, please indicate their name. If you do not, please type in N/A.07This brings you to the end of your application. Before submitting your application, please make sure you have done the following: 1. Read the entire job description and understand the position you are applying for. 2. Read the Minimum Qualifications and clearly state your relevant experience and education on your application; including any licenses and/or certificates if applicable. (Note: resumes will not be reviewed in lieu of a completed application.) 3. Attach any proof of education, licenses and/or certificates if applicable. 4. Completed all sections of the application and answered all questions thoroughly.I certify that I have read this notice and understand the instructions provided. Required Question