Call Center Representative - Fraud Dept - AL

InteLogix is seeking a remote Call Center Representative within our client's Fraud Department. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset. Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the role about? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What’s in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Ability to work remotely Early access to earned wages via PayActiv Access up to 50% of earned wages (capped at $500 per pay period) Responsibilities Analyze network traffic and orders to assess risk and mitigate fraud Handle inbound calls regarding suspected fraud traffic, identify theft and credits Make outgoing calls to follow-up on fraud orders and secure equipment Review traffic patterns and orders for fraudulent activity Create cases for customers and update order information related to fraud Work on alarming cases from various fraud queues Operate in a fast-paced environment requiring timely data analysis and decision making Utilize system tools to close cases and prevent fraud loss Manage multiple systems and fraud queues simultaneously Manage high-volume workload to effectively mitigate fraud What We Look for in a Candidate: Must provide your own computer monitor, remaining equipment will be provided Must be 18 years of age or older High School Diploma or equivalent Must live in Alabama Must have dedicated work space free of distraction Excellent communication skills Must have high-speed internet and ability to direct plug into ethernet portal Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Superb attendance, so you can be there when our customers need us Schedule flexibility and ability to commit to a scheduled shift All job offers are contingent upon completion of a background check. Job Type: Full-time Pay: $12.25 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Paid training Vision insurance Work from home Schedule: 8 hour shift Day shift Evening shift Monday to Friday Night shift Weekends as needed Education: High school or equivalent (Required) Experience: Customer service: 1 year (Required) Call center: 1 year (Preferred) Location: Alabama (Required) Work Location: Remote