ITSM Training & Workforce Lead Shape IT Support in DC

A leading cybersecurity firm is seeking an ITSM Training & Workforce Development Lead to develop and implement training programs for IT Customer Support functions. This role emphasizes creating structured learning pathways and modernizing training approaches for staff at various levels. The ideal candidate should have substantial experience in instructional design and training program management within ITSM environments. This position also emphasizes collaboration with operational staff to ensure effective training aligned with actual workflows. J-18808-Ljbffr