Automotive Service Writer

Benefits: 401(k) matching Bonus based on performance Paid time off Benefits/Perks Careers Advancement Opportunities Competitive Compensation Job Summary We are looking for an Automotive Parts Manager to join the team at our busy auto parts center. If you are a mechanically-inclined automotive professional with strong management and communication skills, we want to hear from you. As the Automotive Parts Manager, you will be responsible for duties ranging from managing service technicians to tracking inventory. You will use your negotiation skills to secure the best prices on inventory and ensure a consistent balance between supply and demand. To succeed in this role, you must be highly organized and have in-depth knowledge of automotive parts. Responsibilities Follow company phone script/procedure when answering customer calls for service Keep accurate track of phone calls and leads Promptly greeting customers who walk into the shop Listening to customers describe auto problems Asking follow-up questions to help diagnose issues Entering customer information into a database Tracking the progress of each job Compiling work estimates and communicating them to the customer Answering customers’ questions regarding the nature of repairs and their costs Billing the customer or accepting payment when the job is complete Maintain consistent inventory levels of parts to ensure auto repairs and sales can move forward without delay Record and track auto parts sales and repair work Maintain auto parts warranty information Provide assistance, when necessary, with promotions or marketing efforts to increase sales Ensure all parts ordered meet the quality standards of the company Secure best available pricing on automotive parts using strong negotiation and communication skills Qualifications High school diploma or GED equivalent required At least one year of experience in auto repair or auto parts sales is required Strong customer service, administrative, and organizational skills Deep knowledge of automotive parts and industry