Technical Support Specialist - Pampa, TX

Technical Support Specialist Summary Our family-owned and operated company is growing rapidly and is looking for a technical support specialist to join our growing team. Please review the list of responsibilities and qualifications. Responsibilities for technical support specialist Investigates and resolves software and hardware problems reported by end-users. Answers, evaluates, and prioritizes incoming requests for assistance from users experiencing problems with hardware, software, networking and other computer and/or mobile device related technologies. Tracks issues within call logging software. Monitor Support operations and escalate tickets to ensure end user's problems are handled as expeditiously as possible. Provide excellent technical and customer service Provide timely resolution to all assigned calls and/or tasks Handles problem recognition, research, isolation, resolution and follow-up for routine user problems Calls software and hardware vendors to request service regarding defective products Project manage small projects Participate in the on-call rotation to respond to emails and phone calls during on-call period via smartphone Installs employee computers, software and peripheral equipment Installs software and peripheral equipment on employee computers Develop and maintain expertise in test methods Provide standard training to company staff concerning specifications, products, extraction formats and APIs including development of proprietary training materials for support of new or existing products Create training materials for support with new and existing products. Provide training to employees for new and existing software Maintain expertise with product features, supported platforms and common configurations in technology areas Maintain inventory (Asset Management) Obtain quotes for users for all technology requests Work effectively either solo or in a team Driven, self-starter willing to learn and adapt as technologies change Maintain user licenses for various software Qualifications for technical support specialist 1 to 2 years of related experience and/or training in computer science and/or technical support preferred. Associates Degree, working towards a Bachelor's Degree preferred. Available training for the right applicant will be considered. Experience troubleshooting computer hardware, software, mobile devices and network equipment desired both in-person and remote Experience with Windows Server 2012-2016, Windows 7, Windows 10, Windows 11, Microsoft Office 2013 - 2016, M365, printer technologies, networking methodologies desired ITIL Certification preferred but not required Excellent communication skills, both written and verbal Great customer service skills a must Desire to learn and grow in the IT field a must Work Conditions On-call availability. Overtime hours may be required to meet project deadlines. Sitting for extended periods. Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices. Able to lift computer drives, monitors, and other peripherals. Some travel may be required for the purpose of off-site software installation. Job Type: Full-time Benefits: 401(k) Company Matching Bi-Yearly performance bonus Dental insurance Health insurance Life insurance Paid time off Vision insurance Cell phone allowance Internet allowance