Onsite Telecommunications Technician

We are looking for an Onsite Telecommunications Technician in Boston, MA, who has a strong desire to resolve technical issues, learns quickly, and can work independently while supporting our healthcare customer. Are you ready to be the face of an innovative technical organization inside a clinical environment?CUSTOMER EXPERIENCE & COMMUNICATIONAs the onsite representative for SONIFI, we are looking for someone who is passionate about providing an exceptional customer experience. You'll work closely with clinical, technical, and operational staff at a major healthcare facility, so professionalism, empathy, and clear communication are essential. You must be comfortable supporting a wide range of stakeholders, including nursing, IT, operations, marketing, patients, and caregivers.EDUCATION & TECHNICAL EXPERTISEIn addition to your passion for solving problems, we're looking for someone with:• An Associate Degree in computer science, networking, or a related field, and 4+ years of experience working with IP networks• OR, in lieu of a degree, more than 4 years of field service experience in an IP networking or related technical capacityExperience in the following areas is strongly preferred:CATV, MATV, Head-end, RFSystem integrationsWireless technologiesIP networkingSoftware support and cyber security standardsMicrosoft applications (Outlook, Excel, Word, Teams)Case management systems such as SalesforceWHAT YOU'LL DO As a Dedicated Service Technician supporting SONIFI's patient engagement and entertainment solutions, you will:Install and maintain headend equipment and softwareInstall and maintain in-room equipment and softwareInstall and maintain distribution systemsPerform hardware and software updatesConduct preventative maintenanceManage spare equipment inventory and warranty programsLog defects and issues in a formal case management systemDiagnose and resolve issues, escalating when neededServe as incident owner or manager for escalated issuesComplete administrative tasks such as inventory tracking, service records, timecards, case notes, and work ordersComplete required client and SONIFI trainingsTrain client staff as neededFollow all environmental, health, and safety procedures required by the healthcare facilityPerform other related duties as assignedOTHER REQUIREMENTS This role is onsite Monday-Friday, day shift, with some flexibility in start timeOccasional overtime may be required to meet service needsStrong communication skills and the ability to work directly in a healthcare environmentAbility to adapt to shifting priorities and customer needsABOUT SONIFISONIFI's team is changing people's experiences through integrated technology and service solutions across hospitality and healthcare. We work with global brands like DIRECTV, LG, Samsung, and leverage technologies from Google and Amazon. Our core solutions include interactive television, streaming, Internet access, patient engagement, and nationwide technical support.Together, we can build your future.SONIFI offers competitive pay based on location, experience, education, and training. This role is eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on-demand pay, and more.Pay Range: $27 - $34 per hour.This range reflects what SONIFI reasonably expects to pay for this role. The final rate offered to the selected candidate will depend on factors such as experience, education, specialty, and training. This pay range is not a guaranteed wage.SONIFI and SONIFI Health value diversity and are proud to be Equal Opportunity Employers.If you require assistance completing the online application due to a disability, contact Human Resources at 605-988-1000.For more information about Equal Employment Opportunity, visit https://www.eeoc.gov/.SONIFI Solutions participates in E-Verify. Learn more about E-Verify participation and employee rights.#Technical