NerdsToGo MSP Associate

“Any sufficiently advanced technology is indistinguishable from magic.” –Arthur C. Clarke.NerdsToGo is a rapidly growing technology‑based service company, with a mission to provide the best white‑glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is “magic”.What you’ll be doing in this role: You’ll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You’ll also be able to impact the history of the company as we embark on a transformative journey with you as a main contributor.In this role you’ll be a key technician for our MSP (Managed Service Provider) sector of our business. You’ll provide outsourced IT to small businesses focusing on cyber security, data loss prevention, Microsoft/Google Suite efficiency, system monitoring & patching, and more. You’ll also act as their remote helpdesk and occasional on‑site technician helping resolve all IT questions and issues.Critical responsibilities include:Navigate conflict and empathize when a customer is frustrated with their technologyMaintain a positive professional attitude with all customers at all timesProvide excellent white glove service with every interactionRespond with urgency to needs of our small business clientsFollow up and follow through with key points and updates when we are resolving a more complex issueAct on behalf of the client’s business when troubleshooting third party software issuesAssist with MSP marketing efforts and secure new clientsDaily management of 10+ small business client needsConsult with customers in‑store, over the phone, and on‑site at their business or residence to provide solutions that best fit their needsPC Hardware and software fault isolation and repairPerform data recovery and loss preventionUpgrade and install softwareManage virus protection and Spyware/Adware removalEnhance security solutions for home and small business technologyPerform Network installation and maintenance (wired, wireless, LAN, WAN)Manage a daily workload of service ticketsThe ideal candidate will have experience with the following:2 years minimum experience providing technical supportProfessional, high energy, customer‑oriented work ethicIn depth knowledge of Windows OS (Win 7, 8, 10, 11)Mac and Apple experienceStrong knowledge of PC troubleshooting and repairPC imaging and configurationRouters, TCP/IP, WAPs, Wireless, and other networking devicesProficiency with peer‑to‑peer and client/server network configuration and troubleshootingSpyware / adware removal tools / antivirus programsTeaching with patience and to those with less knowledge on a complex subjectValid driver’s license and clean driving recordWhy You’ll Love it Here:Opportunity to join an incredible company that values people and resultsYou have a chance to make a significant contribution on our history‑making journeyWe take fun to another level, are infectiously positive, and truly care about one anotherUnlimited coffee and snacksTraining assistance to grow your technical and soft skillsCompetitive benefits including health insurance, vacation, paid holidays, commission opportunitySo much variety- if you enjoy not doing the same thing every day, you’ll absolutely thrive in this roleIT SERVICE PROFESSIONALS NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.JOIN OUR TEAM AT NERDSTOGO At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high‑standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.NOW HIRING! We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.#J-18808-Ljbffr