WM Service Manager

DescriptionPosition at Autocar, LLCAutocar, LLC, a manufacturer of severe-duty vocational trucks carrying the first specialized truck brand in North America, is the only American-owned and operated original equipment manufacturer (OEM) of trucks. Autocar's severe-duty vocational trucks provide customers with the perfect tool for their jobs with the most uptime, support, and impact on their bottom line. Autocar collaborates with customers to build trucks to their exact specifications and needs. Autocar promises to provide trucks that deliver the best value, provide the best service, and provide a complete solution for customers' needs.Summary:The WM Service Manager serves as the primary liaison between the OEM and assigned waste management customer accounts. This role is responsible for ensuring optimal fleet performance, maximizing vehicle uptime, coordinating service support, and driving customer satisfaction. The manager partners closely with Sales, dealers, and internal engineering/service teams to deliver proactive solutions, resolve issues, and support long-term account growth.Location: Remote/HybridWhat We OfferCompetitive compensation that recognizes your skills, experience, and impactPerformance-based annual bonuses that reward results and contributionsComprehensive medical, dental, and vision coverage to support your well-being401(k) with a 4% company match to help you invest in your future8 paid company holidays to rest, recharge, and maintain work-life balanceWhat You'll Do Own and expand relationships with major waste management customersAct as the primary liaison between Autocar and assigned accountsDrive customer satisfaction, retention, and long-term growthPartner with Sales to identify upsell, cross-sell, and fleet expansion opportunitiesLead business reviews focused on uptime, performance, and total cost of ownershipCoordinate with dealer service networks to ensure timely maintenance and repairsAnalyze telematics and fleet data to uncover performance improvementsSupport new vehicle onboarding, training, and ongoing operational successResolve escalated service issues and advocate for customer needs internallyQualifications Bachelor's degree in engineering, Business, or related field (or equivalent experience)5+ years of experience in heavy-duty trucks, waste industry, fleet management, OEM operations, or related fieldProven experience working with dealer networks and service operationsStrong understanding of refuse/waste truck applications or vocational vehicle usage preferredFamiliarity with telematics, diagnostics, and fleet performance toolsSkills & Competencies Strong account management and customer ownership mindsetAbility to identify growth opportunities and influence buying decisionsTechnical aptitude in heavy-duty vehicles and systemsExcellent problem-solving and root cause analysis skillsEffective cross-functional collaboration (Sales, Engineering, Service)Data-driven decision-making and analytical thinkingStrong communication and presentation skillsAbility to manage multiple stakeholders and prioritiesGrowth & Culture Opportunities for continuous learning and professional developmentExposure to innovative technologies and enterprise-level data solutionsA collaborative, team-oriented environment where your ideas are valuedThe chance to make a meaningful impact across a global organizationJob Duties Disclaimer:The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.Equal Employment Opportunity:Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.Reasonable Accommodations (ADA Compliance):Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.