Technical Program Manager

Job Summary: Firecrown is seeking a senior individual contributor who owns major non-website system implementations end to end. They scope the work, own the budget, select and manage the third-party development firm that executes the build, coordinate stakeholders across departments, and hold go-live authority. Internal developers provide strategic and architectural guidance only; the hands-on build is done by the contracted vendor under this person's management. Key responsibilities ● Scoping & budget ownership. Define scope, requirements, milestones, timelines, and budgets — and own the budget outcome. ● Vendor selection & management. Source, contract, and manage the third-party dev firm to scope, budget, quality, and deadline. ● Cross-functional coordination. Align editorial, sales, finance, and operations stakeholders through each program. ● Go-live authority. Own the launch decision — testing, cutover, risk, and rollback planning. ● Technical partnership. Draw on the CTO and internal dev team for architecture guidance and stack fit. Required qualifications ● Track record delivering enterprise system implementations or migrations end to end (CRM, ERP, production, or comparable). ● Proven vendor/contractor management — owning external dev teams to scope, budget, and deadline. ● Strong program management fundamentals: scoping, budgeting, risk, stakeholder communication, driving to launch. ● Comfort owning budgets and making the go/no-go call at go-live. ● Based in or willing to relocate to Chattanooga; on-site role. Preferred qualifications ● Experience with Omeda (or comparable CRM) and/or WoodWing (or comparable print/publishing production system). ● Background in media, publishing, or subscriptions. ● Formal PM discipline (PMP, PRINCE2, or rigorous Agile). ● Fluency with AI tools for scoping, documentation, and vendor evaluation. Firecrown is an equal opportunity employer. Benefits: 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Work Location: In person