Remote - Customer Experience Representative

1. About Our Client:The organization operates in the self-storage industry with over 40 locations across the United States. It addresses the need for accessible and reliable storage solutions by focusing on customer service and operational growth within a competitive market.2. About the Opportunity:The Customer Experience Representative is a full-time role reporting to the Contact Center Manager. This position is critical to delivering customer service and supporting the company''s growth by managing customer interactions across multiple communication channels, including phone, SMS, chat, and email. The role contributes directly to customer satisfaction and rental conversions.3. Responsibilities:• Manage customer interactions via phone, email, chat, and video to provide empathetic and effective service• Handle customer complaints with proper communication and documentation• Achieve sales goals through inbound communication, including new rentals and product cross-selling• Process payments and assist with collections while ensuring compliance• Maintain efficiency standards such as average handle time and response rate• Collaborate with team members and leadership to support operational goals• Attend all scheduled meetings and maintain punctuality• Communicate effectively with internal stakeholders including site personnel and managers4. Requirements:• High school diploma or equivalent• Minimum one year experience in a contact center or customer support role• Residency in the state of Mississippi• Preferred phone sales experience• Bilingual Spanish skills preferred• Proficiency in chat communication is a plus• Strong multitasking and time management abilities• Excellent written and verbal communication skills• Experience in conflict resolution and sales5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.6. Benefits & Perks:• Medical, dental, vision, and life insurance• 401(k) matching program• Vacation and sick time• Monthly and annual bonuses• Holiday pay• Referral program• Education assistance program• Employee assistance program• Employee discount store• Work/life balance initiatives• Growth opportunities• Mileage reimbursementEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.