Intern - Process Standardization & SOP Development

Alpharetta 219521-en_US About the role The Project Join our Integration Center team to help streamline and strengthen engineering operations by transforming key workflows into clear, repeatable Standard Operating Procedures (SOPs) and practical support materials. In this hands-on role, you’ll partner directly with engineers to observe day-to-day processes, document step-by-step procedures, and create process maps and templates that improve consistency, quality, and onboarding efficiency. By the end of the internship, you’ll deliver a suite of approved SOPs and actionable process improvement recommendations—creating immediate, measurable impact. The Opportunity Today, many critical engineering workflows are executed inconsistently or lack formal documentation, leading to inefficiencies, slower onboarding, and increased risk of errors. This project is an opportunity to modernize how work gets done—building standardized SOPs, templates, and training assets that scale knowledge, improve communication, and drive consistency across teams. What You’ll Gain This is a high-impact, hands-on experience focused on real-world outcomes—not theoretical work. You’ll collaborate with engineers, observe live workflows, and create tangible deliverables that are used by the business. Along the way, you’ll build core skills in: Technical writing and documentation Process analysis and workflow optimization Cross-functional collaboration Enterprise tools and operational systems Your work will directly improve onboarding readiness, team consistency, and overall quality across engineering operations. Project Scope & Deliverables By the end of the internship, you will deliver: 3–5 fully documented and approved SOPs 3–5 corresponding process maps A standardized SOP and checklist template library A 1–2-page process improvement summary report A final stakeholder presentation To accomplish this, you will: Shadow engineering, QA, and operations teams to identify high-impact workflows Conduct 4–6 interviews with subject matter experts Document workflows with step-by-step instructions, tools, and troubleshooting guidance Develop process maps illustrating handoffs, dependencies, and risk areas Build reusable templates and checklists housed in a centralized repository Validate outputs with SMEs and recommend process improvements Tools & Technologies You’ll gain hands-on experience with tools used across engineering and operations, including: Microsoft Office: Word, PowerPoint, Excel, Outlook Collaboration & Storage: Teams, SharePoint Process Mapping: Visio, Lucidchart (plus optional Miro/whiteboarding tools) Data & Feedback: Excel, Microsoft Forms Training Tools: Stream, Clipchamp, screen recording tools Systems Exposure: SAP (observational—order validation and material referencing) Preferred Background We’re seeking students with a strong interest in technology, process improvement, and operational workflows. Preferred majors: Information Technology / Information Systems Computer Science Engineering (Industrial, Systems, or Computer Engineering) Business Administration (Bachelors or MBA) Also considered: Industrial or Process Engineering Supply Chain / Logistics / Operations Management Management Information Systems Ideal candidates are detail-oriented, curious, and interested in technical documentation, workflow optimization, and building scalable processes. Business Impact This project helps transition the Integration Center away from undocumented, tribal knowledge toward structured, standardized ways of working. By creating clear, reusable documentation and templates, you’ll help teams operate more efficiently, onboard faster, and reduce errors. Your work will also lay the foundation for future automation and continuous improvement—driving long-term operational excellence. We’re a place where you can belong At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive. You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need. As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply. Winning Together At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures. As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential. We are an award-winning employer!