Application Support Engineer

Job Description Location: Eagan, MN Unix or Linux Hardware and Application Support. Windows 2003, 2008 R2, 2012 Hardware and Application Support Incident, Change, and Problem Management Support Experience with Incident Management Tools such as Service Manager or Service Now Knowledge and support of Tomcat/Java applications Knowledge and Support of Oracle and MSSQL Databases Knowledge and Support of IBM Websphere MQ Knowledge and Support of Network Storage Systems (NAS, SAN) Experience with DNS, Networks, F5 BIGip Experience working Application and System Architects in the development systems and applications Experience with Deployment/Configuration tools such as Jenkins Experience managing multiple projects simultaneously (ie Hardware/OS refreshs) Knowledge and Experience with Software Deployment Lifecycle concepts and application Experience writing technical knowledge (ie Runbooks, Work Instructions) Experience working with monitoring tools such as Nagious / SiteScope / GVI Experience in Automation development Experience in developing/using reporting tools and creating reports Familiarity with Oracle Databases Experience providing 24x7 On-call Support. Experience with web-based Java/J2EE architectures Qualifications Any Additional Information All your information will be kept confidential according to EEO guidelines. J-18808-Ljbffr