Experienced Service Advisor

Airport Marina Ford is seeking an experienced and customer-focused Automotive Service Advisor / Service Consultant to join our high-performing service department. This role is ideal for a professional who thrives in a fast-paced dealership environment and is passionate about delivering an exceptional customer experience.As a Service Advisor, you are the primary point of contact in the service drive. You will greet customers, write repair orders, recommend maintenance, coordinate technician workflow, and ensure every guest receives prompt, professional service from start to finish.Previous Ford Service Advisor experience is strongly preferred.Interested candidates are encouraged to apply directly at AirportMarinaFord.com as well!Why Join Airport Marina Ford?At Airport Marina Ford, we are committed to making every customer a customer for life. We believe happy employees create happy customers, and we reward hard work, professionalism, and motivation. As a family-owned and operated dealership, every team member plays a vital role in our continued success and reputation for award-winning service.Compensation & BenefitsMedical and dental insurance401(k) retirement planPaid time off and vacationPaid training and ongoing professional developmentCareer growth opportunitiesEmployee vehicle purchase plansLong-term job securityHealth and wellness supportFlexible work scheduleEmployee discounts on products and servicesKey ResponsibilitiesGreet customers promptly in the service drive and open accurate repair ordersListen carefully to vehicle concerns and document symptoms clearlyExplain recommended maintenance and repair servicesManage the daily flow of the service lane to ensure efficiency and customer satisfactionSchedule appointments and coordinate technician workflowDistribute repair orders effectively to maximize productivity and billed hoursMaintain consistent communication with customers regarding repair status and completion timesProvide concierge-level service for all phone and in-person inquiriesEnsure technician time is fully utilized and daily production goals are metReview completed repairs and explain invoices to customers QualificationsMinimum 2+ years of Ford Service Advisor experience strongly preferredPrevious Automotive Service Advisor or Service Consultant experience requiredStrong understanding of repair orders, warranty procedures, and technician schedulingExcellent communication and customer service skillsProven ability to manage workflow and multitask in a high-volume service departmentProfessional appearance and demeanorStrong organizational and time management skillsClean driving recordWillingness to complete pre-employment background check and drug screening