Telecom Data Analyst - w2 only

Dice is the leading career destination for tech experts at every stage of their careers. Our client, ASCII Group LLC, is seeking the following. Apply via Dice today!Job Title: Telecom Data Analyst - w2 onlyLocation: Plano, TX/ onsiteDuration: 6 monthsRate: $38/w2Role: Telecom Data AnalystExp required: 2-4 yearsServe as a primary point of contact for customers during service provisioning| decommissioning| and migration activities| ensuring clear communication and timely updates.Manage and track customer engagements to ensure successful delivery results and high customer satisfaction.Submit| monitor| and track migration and disconnection orders in customers systems| ensuring accuracy and timely completion.Coordinate with internal teams| vendors| and technical stakeholders to resolve order| provisioning| and service-related issues.Monitor post provisioning and decommissioning activities to ensure smooth customer transitions aligned with agreed plans.Respond to customer inquiries and helpdesk tickets| troubleshoot issues| and provide timely resolutions during transition and hyper care periods.Identify risks| delays| or service gaps and escalate complex issues through defined escalation paths.Maintain accurate documentation of orders| issues| resolutions| and customer interactions in tracking systems.Prepare status updates| trackers| and reports related to fulfillment progress| transition health| and service outcomes.Conduct post cutover customer follow ups to assess satisfaction with the transition from legacy to target products.Track and report customer satisfaction (CSAT) metrics across wireline and related products| highlighting trends and improvement opportunities.Ensure all activities comply with organizational standards| customer requirements| and service level objectives (SLOs).Essential Skills: Role - Data Analyst| Preferred Skills - Strong verbal and written communication skills with a customer focused mindset.Ability to manage multiple tasks and priorities in a fast paced| operational environment.Strong coordination and problem-solving skills| with attention to detail and follow through.Comfortable working across systems for order management| ticketing| tracking| and reporting.Willingness to learn and operate across multiple functional areas as business needs evolve.Ability to work collaboratively with cross functional and technical teams.Education Experience - Bachelor''s Degree Or Equivalent Preferred.Entry Level Candidates or candidates with 2-4 years of experience in operations| customer support| service delivery| or telecom IT services are encouraged to apply.Experience in migration programs| order fulfillment| customer support| or service operations is a plus.Thanks and Regards,Rahela Banu | IT RecruiterASCII Group, LLC| Direct #38345 W 10 Mile Rd, Suite 365, Farmington, MI 48335Website: