Patient Access Representative - Revenue Cycle

Patient Access Services RepresentativeAre you a customer-focused professional looking to grow your career in healthcare operations? We're seeking motivated individuals to join our team as a Patient Access Services Representative. In this dynamic and patient-centered role, you'll support the admission and registration process, assist patients with insurance and billing-related information, and help ensure a smooth and welcoming experience from the very first interaction. This is an excellent opportunity for individuals with strong customer service skills, recent graduates, or those looking to transition into the healthcare field while building a long-term career in Patient Access Services.What the Job Is LikePay: $35.00-$40.00 per hour (DOE)Schedule: Shifts may vary: (weekend availability is preferred) Rotating - 08 hour per day Morning shifts: 07:00 am-09:30 am (start timing) Afternoon shifts: 12:00 pm -01:00 pm (start timing) Evening shifts: 05:00 pm 07:00 pm (start timing)Location: Palo Alto, CADuration: 6 months, possible extensionDepartment: Admitting Rev Cycle-PAS Float PoolWhat's In It For YouCompetitive payGreat working locationHealth/vision/dental/life insuranceRefer-a-friend bonus*Weekly payroll24-hour accessibilityPersonalized serviceEducation QualificationsHigh school diploma or GED equivalent.Experience QualificationsMin 1-2 years of Customer Service experience.Assure secure handling and accurate recording of payment collectionsFacilitate patient registration processCandidates must be flexible with the work schedule.PreferredEpic ExperienceHealthcare setting experienceLanguage: Bilingual preferred (English and Spanish).Required Knowledge, Skills and AbilitiesAbility to speak and write effectively at a level appropriate for the job.Ability to work well with individuals at all levels of the organization.Knowledge of computer systems and software used in functional area.Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).ResponsibilitiesAssures secure handling and accurate recording of payments collected at the point-of service delivery.Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.Able to handle routine/simple patient escalations and perform service recovery.Escalates any advanced or complex registrations to a more experienced team member.Greets patients and begins the registration process.Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services.Communication may consist of telephone correspondence, email, or in person contact.Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.Provides excellent customer service to all individuals with whom the employee has contact.The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.Who We ArePower Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That's why so many hospitals, clinics and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be! Refer a friend atreferrals@powerpersonnel.comand get $250 bonus for every referral! *In order to get the bonus, the person referred must work at least 20 shifts.