Insurance Customer Service Representative

Company DescriptionGines Insurance Agency has over 50 years of combined experience, providing exceptional insurance services from its base in DeBary, FL. Our dedicated and friendly local team is committed to empowering clients by helping them understand their insurance options to make the best coverage decisions for their needs. We offer comprehensive auto, home, life, and commercial insurance to individuals and businesses across Florida. As an independent agency, we act in the best interests of our clients, not the insurance companies, ensuring personalized service and tailored solutions.Role DescriptionThis is a full-time, on-site role for an Insurance Customer Service Representative based in DeBary, FL. The role involves managing day-to-day interactions with clients, addressing insurance inquiries, delivering exceptional customer support, and resolving issues to ensure customer satisfaction. Responsibilities also include assisting customers with policy questions, providing clear guidance on coverage options, and maintaining accurate client records to support seamless service delivery.QualificationsStrong Customer Service and Customer Support skillsExperience in achieving Customer Satisfaction and enhancing Customer ExperienceAbility to effectively communicate with clients and address their inquiries promptlyDetail-oriented with excellent organizational and multitasking abilitiesFamiliarity with insurance policies and terminology (preferred but not required)Proficiency in relevant software tools and systems for client managementHigh school diploma or equivalent required; additional certifications in insurance or customer service are a plusSpanish preferredHave or be willing to acquire a 4-40 license at company expense