Audio Visual Tech Support Specialist

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. OverviewWe are seeking a Technology Support Specialist to join a company that provides top-tier service solutions for professionals in the connected home industry. You’ll assess problems, document solutions, and ensure seamless communication with field partners to deliver exceptional customer support. RequirementsBasic experience or working knowledge of AV systems and smart-home technologyExcellent written and verbal communication skillsStrong problem-solving abilitiesSuperb customer service skills to handle frustrated or urgent clients empatheticallyAbility to make quick, appropriate decisions under pressureSelf-starter mindset with the ability to work independentlyStrong work ethic and reliability to support clients and the teamAvailability for business hours, scheduled after-hour, and weekend shiftsImpeccable attention to detail and organizational skillsEagerness to learn new technical skills and technologiesAvailability to work rotating shift. QualificationsWorking knowledge of AV systems, consumer electronics, or smart-home systemsPassion for technology with a strong aptitude for learningExperience in high-touch customer serviceExperience with integrated technology systemsCuriosity and skill in taking things apart to understand how they work Bonus PointsDemonstrated passion for consumer technologyHands-on experience in troubleshooting smart-home or integrated systemsExperience delivering exceptional support in technology or service industries We OfferCompetitive salaryRemote environmentA supportive, team-oriented work environment