IT Infrastructure Business Analyst

One Goal, One Passion - Growth is Everything at Window NationRecruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. This role is responsible for eliciting, analyzing, documenting, and validating business and technical requirements to ensure infrastructure solutions aligning with business objectives and deliver measurable value. Core Role Responsibilities1. Infrastructure Requirements Gathering & Documentation Partner with business stakeholders to understand goals, challenges, and system needs Elicit, analyze, and document business, functional, and non-functional requirements Produce clear deliverables such as Business Requirements Documents (BRDs), functional specifications, technical specifications, and process flows 2. Infrastructure Process Analysis & Solution Design Analyze current-state infrastructure processes and IT systems Identify gaps, inefficiencies, risks, and automation opportunities Define and document future-state processes and system solutions in collaboration with IT architects and developers. 3. Data Analysis & Reporting Analyze operational and system data to identify trends, issues, and improvement opportunities Develop reports, dashboards, and insights to support decision-making Validate business assumptions using data. 4. Stakeholder & Cross-Functional Collaboration Facilitate requirements workshops, design reviews, and solution walkthroughs Ensure alignment and shared understanding across technical and non-technical teams 5. Infrastructure Solution Validation & Delivery Support Support solution design to ensure alignment with approved requirements Assist with system testing, integration testing, and User Acceptance Testing (UAT) Ensure delivered solutions meet business needs and quality standards 6. Project & Change Support Support project planning, scope definition, and change management activities Track requirements throughout the project lifecycle and manage change requests Communicate impacts, risks, dependencies, and status clearly to stakeholders Basic QualificationsBachelor's degree in information systems, Computer Science, Business, or a related field 2+ years of experience in business analysis, IT analysis, or systems analysis (level dependent) Data analysis tools: Excel, SQL, Power BI, etc. Requirements and collaboration tools: Visio, Excel, Microsoft Teams, etc. Understanding of SDLC, Agile, and/or Waterfall methodologies Strong analytical and problem-solving abilities Excellent written and verbal communication skills Stakeholder facilitation and negotiation skills Ability to translate business needs into technical requirements Preferred QualificationsCertifications: CBAP, CCBA, PMI-PBA, ITIL, CMMI, COBIT $85,000 - $98,000 a year Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team one that makes good decisions, drives innovation, and delivers better business results. At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.