Office Manager / Human Resources Manager

Forward Slash Technology is a St. Louis-based provider of Cyber Security, Managed Services, and Information Technology solutions. The Office Manager / Human Resources Manager at Forward Slash Technology is responsible for overseeing daily office operations of currently 20-30 employees and managing all human resource functions. This role ensures the organization runs efficiently; employees are supported and compliant, and internal processes align with company goals. The ideal candidate is highly organized, detail-oriented, people-focused, and comfortable working in a fast-paced technical services environment. Reports to: Executive Leadership KEY RESPONSIBILITIES Human Resources (Primary Focus) Own and manage employee onboarding and offboarding processes Ensure timely completion of documentation, access coordination, and policy acknowledgements Maintain employee records and personnel files Administer employee benefits programs (health, dental, vision, retirement, etc.) Serve as the primary administrative point of contact for employee relations, questions, and concerns, escalating issues to leadership as appropriate Ensure compliance with federal, state, and local employment laws and regulations Develop, update, and enforce employee handbook policies and procedures Periodically audit HR, PTO, and policy processes to ensure compliance and consistency Recommend updates as regulations or company needs evolve Coordinate performance review processes and assist leadership with corrective actions Manage timekeeping, PTO tracking, and leave administration Support training, professional development, and certification tracking Oversee employee relations; implement employee improvement plans, disciplinary and/or termination processes Handle sensitive employee, compensation, and company information with strict confidentiality Office Management & Operations Oversee daily office operations to ensure efficiency and professionalism Manage office supplies, equipment, vendors, and facility needs Coordinate schedules, meetings, and internal communications Support leadership with administrative tasks and reporting Assist with payroll preparation and coordination with external payroll providers Maintain internal documentation, templates, and standard operating procedures related to HR and office operations Ensure clarity and consistency in internal communications Culture & Employee Engagement Foster a positive, professional, and collaborative workplace culture Plan and coordinate employee engagement initiatives and team events Act as a trusted liaison between employees and leadership Support initiatives that improve employee retention and satisfaction Qualifications & Skills 3+ years of experience in office management and/or human resources Prior experience in a Managed Service Provider (MSP), IT services, or technical environment preferred Strong knowledge of HR best practices and employment law compliance Excellent organizational, communication, and interpersonal skills High level of discretion and confidentiality Proficiency with Microsoft Office and HR/Payroll platform software Ability to manage multiple priorities in a fast-paced environment Strong problem-solving skills and attention to detail Experience in a small or mid‑sized organization Comfort working in a growing or evolving role Ability to balance people’s needs with business requirements Preferred Qualifications HR certification (PHR, SHRM-CP, or similar) Experience supporting a growing or scaling organization Familiarity with MSP operations, billing cycles, or service teams Serve as system owner for HR platforms (e.g., HRIS, payroll, timekeeping systems) Ensure data accuracy across HR, payroll, and compliance systems or external management provider Manage employee lifecycle workflows within HR systems (hire, change, terminate) Mandatory Requirements To maintain employment with Forward Slash Technology, all employees must meet the following requirements. Pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check Successfully complete Criminal Justice Information Systems (CJIS) training and certification Be a U.S. citizen residing in the St Louis Metropolitan area Hold a valid U.S. driver's license with a clean driving record Pass random drug tests as required This is a full-time, onsite position based in our St Louis, MO office. Success in this role means employees feel supported, processes are consistent, and leadership has confidence in HR and office operations.