Program Manager

Build Your Career Where You MatterJoin CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.Why Work With Us?We’re committed to your success, personally and professionally. You’ll have access to:Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.Work-Life Balance: Generous paid time off for rest, family, and self-care.Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.The Program Manager is a specialized client facing leadership role responsible for the successful planning, design, coordination, execution, and support of projects associated with special accounts. This position serves as the primary technical and operational lead for the customer and acts as the bridge between sales, engineering, operations, and service delivery.This role combines responsibilities traditionally associated with Account Support, Pre-Sales Engineering, Technical Operations Engineering, and Project Management into a single client dedicated leadership position. The individual in this role is expected to provide strategic technical guidance, maintain strong customer relationships, ensure operational execution, and lead projects from initial discovery through final completion and ongoing support.The Program Manager will participate in all major customer meetings and serve as a trusted advisor to both the client and internal teams.Key ResponsibilitiesClient Leadership and Relationship ManagementServe as the primary technical and operational point of contact for the accountAttend and actively participate in all customer meetings, project reviews, planning sessions, and coordination discussionsBuild and maintain strong working relationships with client stakeholders, contractors, consultants, and internal teamsProvide professional guidance and recommendations to customers regarding system design, implementation strategies, operational impacts, and technical solutionsMaintain consistent communication with the client regarding project status, risks, timelines, and expectationsSupport long term account growth through trusted partnership and technical leadershipPre-Sales and Solution DevelopmentLead technical discovery efforts, site evaluations, and requirements gatheringAssist the Account Manager with solution development, scope validation, budgeting, and technical recommendationsDevelop and review scopes of work, bills of material, system architecture, and implementation strategiesCoordinate with manufacturers, distributors, subcontractors, and internal resources during solution developmentIdentify project risks, operational impacts, material lead times, and implementation challenges during the proposal phaseEnsure proposed solutions align with client standards, operational requirements, and contractual obligationsTechnical Operations EngineeringProvide advanced technical oversight for all systems associated with the accountSupport system configuration, integration, commissioning, troubleshooting, and validation activitiesCoordinate technical resources and ensure installations meet company and client quality standardsReview and validate technical deliverables, programming requirements, testing procedures, and final system functionalityAssist with resolving escalated technical issues and operational concernsMaintain technical understanding of applicable systems, platforms, standards, and manufacturer requirementsProject ManagementMaintain full ownership of assigned projects from turnover through closeoutDevelop project schedules, resource plans, milestone tracking, and execution strategiesCoordinate labor, subcontractors, materials, and technical resources to ensure successful project deliveryManage project financials including labor tracking, billing progress, forecasting, and change managementEnsure all project documentation, reporting, and client communication is maintained accurately and consistentlyConduct regular project quality control reviews to ensure installations meet company and client expectationsIdentify and proactively resolve project risks, scheduling conflicts, scope concerns, and operational challengesEnsure projects are completed safely, efficiently, profitably, and in accordance with contract requirementsQualificationsStrong experience in physical security systems, structured cabling, intelligent transportation systems, networking, or related low voltage technologiesDemonstrated experience in project management, technical operations, system integration, or engineering leadershipStrong understanding of project lifecycle management including discovery, design, implementation, commissioning, and supportAbility to communicate effectively with clients, executive leadership, technical teams, subcontractors, and field personnelExperience managing customer expectations, project schedules, budgets, and operational prioritiesStrong organizational, leadership, and problem-solving skillsAbility to manage multiple priorities and adapt within a fast-paced environmentProficiency with project documentation, reporting systems, and Microsoft Office applicationsExperience working with government, transportation, or public sector clients preferredCore ExpectationsOperate as a trusted advisor to both the client and internal teamsMaintain a high level of professionalism, ownership, and accountabilityDrive projects and client relationships proactively rather than reactivelyEnsure all work is executed to company quality and operational standardsSupport collaboration between sales, engineering, operations, and service teamsMaintain strong communication and documentation throughout all project executionRepresent the company in a professional manger at all timesMinimum Qualifications Associate’s Degree, or an equivalent combination of education/experience At least 5 years of experience in similar position Current and valid US driver’s license preferred Must pass pre-employment background check and drug test in accordance with federal, state, and local laws Physical DemandsThe physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.Work EnvironmentThis position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.Qualification RequirementsTo perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Equal Opportunity EmployerCBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.