Customer Support - Picture Day Coordinator

Job Title: Customer Support - Picture Day CoordinatorJob Type: FT/Salaried, Non-exemptThis is a full-time, year-round position. During our peak season, flexibility is appreciated, including expected overtime of up to 50 hours/week as needed from August-October and some early or variable start times from July-November.Picture Day Starts With You!Customer Support plays a vital role in bringing JostensPIX (JPIX) Picture Day events to life. Supporting both our Operations and Sales teams, you'll help prepare, organize, and execute memorable school experiences from start to finish. We're looking for proactive team members with exceptional customer service skills, strong attention to detail, and a passion for creating smooth, successful events. Join our fast-growing division and help deliver picture-perfect days for schools and students!YOU WILL:Assist. Work with JPIX teams for any operational or support activities to meet and exceed customer expectationsEngage. Establish and build relationships with school contacts, utilizing a phone first approachServe. Provide pro-active customer service to schools, sales reps, and internal partners?Decide. Produce accurate, immediate decisions based on real-time information to adjust resources as changes occurDevelop. Build deep rooted partnerships with key customer resourcesYOU HAVE:Education. Associate degree in business or service field or combination of education and equivalent experienceExperience. 2-3 years experience in successful customer relations work including handling inbound and outbound callsProficiency. Working level experience with the Microsoft Office suiteEnthusiasm. Ability to work in a fast-paced environment managing a variety of operational needs while maintaining strong attention to detailConfidence. Excellent verbal and written communication skillsYOU ARE:Determined. Fostering creative problem-solving skills with ability to have difficult conversations and de-escalate stressful situationsAbsolute. Able to multi-task and work both independently and in a collaborative environmentSavvy. Comfortable with technology and learning new software applicationsOptimistic. Carry a positive disposition and teamwork attitudeDefinitive. Able to independently plan, prioritize and organize competing demands that may be deadline drivenMust have reasonable schedule flexibility to support seasonal overtime of up to 50 hours/week from August - October and variable/early start times from July through NovemberPreferred:Bachelors degree in businessExposure to and understanding of the industry and competitionAdvanced knowledge of the Microsoft Office SuiteKnowledge of scheduling or logisticsKey account management experience to demonstrate relationship support abilitiesLOVE WHERE YOU WORK:We care about YOU. We are a growing team, but not so big that you are just a number! This team works closely together and we support each other!We care about your health. We offer competitive healthcare (health, dental, vision, life) in addition to voluntary benefits including DailyPay, home and car insurance, pet insurance, flexible spending account, amongst many more.We invest in your future. We offer a 401K match vested immediately so you can start saving for retirement right away.We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.We care about your development. We support tuition reimbursement after 6 months of service.We believe in pay transparency. The salary range for this position is $44,000 - $45,000 with opportunity for overtime from July through November.APPLICATION DEADLINE: May 18, 2026About Us:Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products - like yearbooks, letter jackets, class jewelry and championship rings - keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here (https://app.frame.io/reviews/5848229b-cf7d-4ba6-9748-113d90216c7f/72574d34-15a3-4af0-9ade-15b349aeb4c2) .Americans with Disabilities Act (ADA):Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com.Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy