Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists  ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsData entry in various platformsIssues auto ID cards, endorsements, and prepares pre-renewal summariesInputs data and maintains accounts on the agency management systemProcesses insurance claims and loss noticesAssist with other job-related duties as assigned by the managerQualificationsAbility to communicate with customers and co-workers in a courteous and professional mannerExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workAbility to work with accuracy, organization, and attention to detailAbility to operate various office machines including switchboard, adding machine, copy machines, etcPreferred ExperienceKnowledge of insurance products and servicesKnowledge of Microsoft Word, Excel, Powerpoint, Outlook and Epic SoftwareProper insurance licensesRequired EducationHigh School diploma or equivalentPreferred QualificationsBi-lingual preferredDetailsWe offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:8 paid holidays17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.New employees will receive 12 hours of paid sick time upon their hire dateAfter five years, 22 PTO days each yearHealth, dental, prescription drug card, vision, and voluntary life insurance plansHealth Savings Account with employer contributionsFlexible medical and dependent care spending plansParental Leave after one year of full time employment401K plan after 3 months and start of next quarter with employer contributions and profit sharing Free checking account and basic printed checksFree safe deposit box$15,000 group term life insuranceLong term disability insuranceEmployee Assistance ProgramEducational Assistance