Service Coordinator

Job TypeFull-timeDescriptionPOSITION OVERVIEWThe Service Coordinator is responsible for planning, coordinating, and delivering resident services for households with children in a Low-Income Housing Tax Credit (LIHTC) community. This position ensures compliance with the New Mexico Mortgage Finance Authority (MFA) Qualified Allocation Plan (QAP) by providing service coordination, enrichment programming, and resource linkage that supports resident stability, wellness, and self-sufficiency.Essential Functions Of The JobProvide a minimum level of onsite service coordination and?maintain?regular availability to residentsServe as the primary liaison between residents and community-based service providers, ensuring access to services such as education, health, employment, and family supportProvide information and advocacy to connect residents with available community and onsite servicesDevelop, implement, and coordinate enrichment programs for households with children (e.g., tutoring, job readiness, wellness programs)Organize community-building events and activities that support family engagement and resident stabilityMaintain confidential records and documentation of services, participation, and outcomesCoordinate and maintain partnerships with qualified service providers and ensure executed MOUs or service agreements are in place? Maintain compliance with LIHTC and MFA requirements, including documentation, reporting, and adherence to the Land Use Restriction Agreement (LURA) Monitor service delivery to ensure no lapse greater than 30 days and notify leadership of any service interruptionsSupport property compliance efforts by maintaining program records for audits and regulatory reviewsRequirementsKnowledgeKnowledge of LIHTC program requirements and New Mexico MFA QAP expectations Understanding of community resources, social services, and family support programs Knowledge of Fair Housing laws and resident rightsSkillsStrong communication and interpersonal skills Ability to build partnerships with community organizations Organization and documentation skills for compliance tracking Ability to facilitate programs and engage residents AbilitiesAbility to work independently and manage multiple prioritiesAbility to maintain confidentiality and professional boundaries Ability to ensure compliance with regulatory and reporting requirementsPhysical Requirements and Working Conditions Office environment with frequent computer and phone use Must be able to lift 20 pounds at times Frequent to constant sitting; occasionally standing and walking Regular use of hands for keyboarding and handling documents Ability to communicate effectively through written and verbal means Continual need to maintain focus, follow established procedures, and manage multiple tasks Must be able to perform essential job functions with or without reasonable accommodation Experience And Educational RequirementsBachelor’s degree in social work, human services, education, or related field preferredAt least two years of experience in resident services, case management, or community outreach requiredExperience working with families and children strongly preferredSalary Description$16-$18/hour