IFS 7 Application Support Specialist - Remote / Telecommute
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cynet Systems, is seeking the following. Apply via Dice today!We are looking for IFS 7 Application Support Specialist - Remote / Telecommute for our client in Miami, FLJob Title: IFS 7 Application Support Specialist - Remote / TelecommuteJob Location: Miami, FLJob Type: ContractJob Overview:Provide functional and technical support for IFS ERP applications, ensuring system stability, user satisfaction, and compliance with business and audit requirements.Act as the primary support contact for end users, resolving issues, managing incidents, and supporting system operations.Maintain system performance, support maintenance activities, and assist with data management and reporting.Collaborate with technical teams and business users to troubleshoot issues and improve system usage.Responsibilities:Provide end-user support, guidance, and issue resolution for IFS applications.Manage user onboarding and offboarding in compliance with audit requirements.Log, track, and resolve incidents and service requests.Support SOX compliance by preparing required evidence and documentation.Monitor system performance and support non-production environment refresh activities.Run scripts for mass data updates and support data management tasks.Maintain documentation, knowledge base articles, and user guides.Deliver training sessions and develop training materials for users.Collaborate with technical teams and external partners to resolve complex issues.Perform reporting and analysis for issue tracking and resolution.Skills:Strong hands-on experience with IFS ERP systems.Excellent troubleshooting and problem-solving skills.Strong communication and stakeholder management abilities.Understanding of ITIL processes including incident and change management.Knowledge of database systems such as Oracle and data extraction concepts.Ability to support business and technical users effectively.Experience:Minimum of 7+ years of experience supporting IFS Applications.Strong experience in application support, incident management, and ERP troubleshooting.Should Have:Experience with IFS Apps 7.Experience with ITSM tools such as ServiceNow.Experience with reporting tools such as Power BI or Crystal Reports.Knowledge of manufacturing and supply chain business processes.Understanding of costing methods including standard and actual costing.Qualification And Education:Bachelor s degree in Information Technology, Computer Science, or related field preferred, or equivalent experience.