Technology Support Specialist Senior (2 Openings)

Information Technology Services (ITS) at the Maricopa Community Colleges District (MCCCD) is seeking a proactive Senior Technology Support Specialist to support the campus community. Under the direction of the IT Manager, this role provides advanced technical support for endpoint, software, and classroom technologies to advance teaching, learning, and administrative operations. This role serves as a subject matter expert to resolve Tier 2 and Tier 3 escalation matters while reinforcing consistent, ITIL-aligned service delivery. Working collaboratively with ITS staff, the Senior Technology Support Specialist contributes to service reliability, staff mentoring, and continuous improvement across a multi-campus environment. Essential Functions 30% - Advanced Technical Support & Systems Troubleshooting: Provides Tier 2 and Tier 3 troubleshooting, repair, and general usage support for computer hardware, operating systems, applications, and peripherals supporting instructional, lab, and administrative environments. Supports user administration functions including account setup, access troubleshooting, and device domain or directory integration; diagnoses, resolves, and documents complex issues escalated from lower support levels. Interacts with faculty, staff, students, network teams, and technical teams to resolve escalated issues while minimizing service disruption. 30% - Endpoint Operations & Lifecycle Support: Applies operating system patches, upgrades, and configuration updates in accordance with established schedules and standards using enterprise endpoint management tools (e.g., Microsoft MEMCM / Intune). Troubleshoots deployment issues, policy conflicts, application install issues, and compliance errors; performs asset reclamation activities, device refresh execution, and lifecycle readiness tasks. Participates in classroom, lab, and administrative technology refresh projects, including new deployments and replacements. 25% - Project Support, Documentation & Mentorship: Supports systems-related projects such as classroom or lab remodels, software rollouts, and interdepartmental technology initiatives. Collaborates with ITS teams on solution implementation and refresh projects; documents technical procedures, troubleshooting steps, and support workflows. Mentors staff and student employees by providing technical guidance and reinforcing troubleshooting standards. 10% - Continuous Improvement: Assists with equipment evaluation and assessments; researches and recommends improvements to tools, processes, and automation opportunities that improve reliability and efficiency. Maintains technical currency through training and professional development. 5% - Administration: Participates in districtwide committees and professional development opportunities. Performs related duties as assigned.