HCBS Coordinator

Job Description Job Summary:The HCBS Coordinator is responsible for the coordination and implementation of Home and Community-Based Services (HCBS) for individuals with developmental disabilities. The coordinator plays a vital role in ensuring that individuals receive person-centered services that promote independence, integration, and enhanced quality of life within their home and community environments. This position involves managing service delivery, working with families and service providers, and ensuring compliance with state and federal regulations.The HCBS Coordinator works closely with individuals, families, case managers, and direct support staff to ensure that services are tailored to meet the specific needs and goals of each member.Key Responsibilities:1. Service Coordination and Implementation:Coordinate the delivery of Home and Community-Based Services (HCBS) for individuals with developmental disabilities, ensuring that services meet the goals outlined in their Individualized Service Plan (ISP).Review DDD Focus platform to search for members daily and conduct daily follow up with potential members, families, and support coordinators.Match potential members and DSP staff to meet serviceWork with members, families, and service providers to develop and implement person-centered service plans that promote independence and communityRegularly monitor service delivery, making adjustments to plans as needed based on member progress, preferences, and changing needs.Assist with coordinating healthcare services, transportation, community activities, and other supports that enhance the member's quality of life.May be required to step in as a back-up provider for DSPs to ensure continuation of services and to avoid service gap.2. Person-Centered Planning:Facilitate and attend person-centered planning meetings with members, families, and other key stakeholders to ensure that each member's needs and preferences are reflected in their ISP.Regularly review and update service plans to reflect progress toward goals, changes in circumstances, or adjustments in support needs.Follow up with members' support coordinator to obtain member current ISP/PCSP and file in member's folder accordingly and request for additional member hours (when running out of hours/hours authorization).Review and ensure DSPs are maintaining thorough documentation of member progress, activities, and any incidents that occur during the program.3. Compliance and Documentation:Ensure that all services comply with Medicaid waiver requirements, Division of Developmental Disabilities (DDD) guidelines, and other applicable state and federal regulations.Maintain accurate and up-to-date documentation for all members, including progress notes, service plans, and required assessments.Submit required reports (such as quarterly reports, habilitation reports, strategies reports, etc.) and documentation in a timely manner, ensuring compliance with organizational, state, and federal standards.Conduct service program supervisory and monitoring visits as required and file in both member and DSP file.Conduct pre-service orientations with member and every new DSP staff (file one signed pre-service orientation form in member file and one in new staff file).Assist with preparing for audits and compliance reviews, ensuring that all member records and service documentation meet regulatory standards.4. Family and Caregiver communication:Serve as the primary point of contact for families and caregivers, providing regular updates on member progress, services, and any changes in care.Facilitate communication between members, families, direct support professionals, and other service providers to ensure that everyone is aligned in supporting the member's goals.Address family concerns, questions, or issues in a timely and respectful manner, working collaboratively to find solutions.5. Crisis Management and Problem-Solving:Provide support and guidance to members and families during crises or challenging situations, including medical emergencies, behavioral incidents, or housing issues.Assist in developing and implementing crisis intervention plans when necessary, ensuring that members receive appropriate support during emergency situations.Work closely with direct support staff and families to address any issues or challenges that arise in the delivery of services.6. Staff Training and Support:Provide guidance and support to Direct Support Professionals (DSPs) in the implementation of service plans, ensuring that they are delivering person-centered care that aligns with the member's goals.Provide ongoing coaching, guidance, and support to staff to ensure effective service delivery and member engagement.Schedule staff shifts, ensure proper staff-to-member ratios, and manage daily staffing needs to meet program requirements.Conduct regular team meetings to discuss program updates, address challenges, and review member progressOffer training to staff on service delivery, documentation requirements, and best practices for supporting individuals with developmental disabilities in home and community settings.Monitor DSP performance and provide feedback to ensure high-quality serviceQualifications:Education:High School Diploma or equivalent.Experience in developmental disabilities services or human services may be considered in lieu of formal education.Experience:Minimum of 2-3 years of experience in coordinating services for individuals with developmental disabilities or a related field.Experience with Home and Community-Based Services (HCBS)Preferred Certifications:CPR/First Aid CertificationPrevention and Support or similar behavioral crisis managementArticle 9Abuse and NeglectPhysical Requirements:Ability to travel to member homes, community settings, and program offices asMust be able to participate in physical activities and assist members with mobility, asSome light lifting may be required for program materialsAdditional Requirements:Background check clearance as required by state and federalValid driver's license and reliable transportation for travel between member homes and service sites.Valid Fingerprint cardSocial Security CardDCW 1&2 (obtain 90 days of hire)Flexibility to work some evenings or weekends as needed to meet memberSalary Range:$17 - $19 per (depending on experience).Benefits may include health insurance (medical, vision, and dental), paid sick time off, and opportunities for professional development.Working Conditions:The HCBS Coordinator works primarily in office settings, but regular travel to member homes and community settings is required.The role typically requires a standard work week but may involve occasional evening or weekend work to accommodate member needs.