Service Administrative Assistant - Fire

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Administrative Assistant - Fire. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.Role And ResponsibilitiesThe essential roles and responsibilities are outlined below:Day-to-day administrative support for Service Managers and team. Manage SharePoint (daily), create, share, and update customer files.Consolidate and review new work order setups. Coordinate between other Departments, when necessary.Coordinate with Customers on specific requirements before the Field Team performs work.Manage Contracts for execution and update files. Share with General Counsel and Accounting when necessary.Coordinate inspection scheduling, prepare and distribute inspection documentation to field technicians, and complete final drafts for review before sending them to the customer. Attend weekly open-call meetings to discuss service work performed and completed.Assist with monitoring contract generation through completion within the MSS Monitoring portal.Maintain an active log of monitored accounts and customers.Assist in customer-driven requests to modify their existing monitoring call lists and information per request.Assist in gathering and maintaining new customer documents. Work with the Accounting Department to ensure all documents are received, approved, saved, and distributed.Assist in maintaining monthly reports of service-related items.Support service team and leadership throughout the region. Assist with Closeout documentation. Capture Lessons Learned and share them with the service team for estimating purposes.Provide support to field staff for the Vista employee portal; assist in general troubleshooting.Provide support for temp labor processes to ensure timely and accurate postings.Establish solid communication with all staff, both field and corporate, customers and vendors.Other tasks and duties as required and assigned.Qualifications And RequirementsHigh school diploma or equivalent required. Demonstrated proficiency in MS Office (excel, word, PowerPoint, SharePoint), and basic Windows environment.Knowledge of Fire Alarm Systems is a plus.Demonstrated competence in written and verbal communication skills. Excellent customer service skills required. Ability to positively represent the company and communicate with others at varying technical levels. Ability to multi-task and prioritize tasks in a fast-paced environment.Demonstrated competence in organization and attention to detail are required.Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs frequently to lift/carry/move objects, files and documents. Must successfully pass a background check & drug test.Work Environment: Work is performed in an open office environment with conditioned air and bright lights.Benefit HighlightsBenefitsAt MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business’ growth and our employees' needs. Currently, our benefits include:Medical/Dental/Vision Insurance401k with Employer ContributionsPTOPaid HolidaysEmployee Assistance ProgramLong-term DisabilityShort-term DisabilityFlexible Spending PlanHealth Savings PlanAdditional NotesIf you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.comMSS Solutions, LLC is an equal opportunity employer and a drug-free environment.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.