Senior Telephony Engineer

A company is looking for a Senior Telephony Engineer to lead the design, integration, and management of enterprise-grade telephony and contact center solutions. Key Responsibilities Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems Lead the integration of telephony platforms with internal tools, CRMs, and workflow systems Optimize call flows, IVRs, routing logic, and contact center performance metrics Required Qualifications 5+ years of experience in telephony engineering or voice infrastructure roles Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies Experience with system integration via APIs, webhooks, and middleware platforms Comfortable with scripting or automation tools for voice workflows or monitoring