Customer Support Service

Position: Customer Support ServiceLocation: Fremont, CA- OnsiteMode of Interview: F2FContract: W2Job Description: Core responsibilities:Order processing (forms, applications, requests)Customer communication (email, calls, meetings)MRP system data entryCross-functional coordination for production statusProviding delivery commitmentsProduct knowledge supportProcess improvement feedback Ideal Candidate ProfileFocus on candidates with hybrid skills (customer support + operations):Must-have:Customer support / client-facing experienceStrong communication (written + verbal)Multitasking & prioritizationExperience with ERP/MRP systems (SAP, Oracle, etc.)Good-to-have:Manufacturing / semiconductor exposureOrder management / supply chain coordinationExperience handling production timelinesEducation:Minimum: High School Diploma (degree not mandatory)