Wellness Studio Associate

COMPANY DESCRIPTION Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today. OVERVIEW Our Studio Associates are the resident experts and the key to our client experience as they play a pivotal role in sales, customer service and maintenance of the studio aesthetic. We want biohackers who love, see, experience and understand the benefits of our science-backed offerings, and are looking for a place to feel joy and pride as a result of helping people elevate their way of living. This Studio Associate job is an hourly position and is a great opportunity to learn a new industry, help launch new studios and become part of a rapidly emerging brand. ESSENTIAL DUTIES & RESPONSIBILITIES: Ensure every client has an exceptional experience by warmly greeting customers, thoroughly explaining our services and answering questions - proactively building a positive relationship with every client Actively promote Pause services and packages based upon the needs of the client and mastery of the Pause wellness philosophy. Assist with studio outreach initiatives and events. Assist in the management of our POS/appointment software. Maintain a high level of aesthetic throughout the studio by inspecting our service rooms pre/post use. Maintain a high level of cleanliness through the studio including reception and restrooms. REQUIRED EDUCATION AND EXPERIENCE: One year of experience in fitness, wellness, customer service or related field. High School graduate or equivalent. ESSENTIAL SKILLS Strong customer service and troubleshooting skills Excellent communication skills Sales Highly organized and able to multi-task Time management COMPETENCIES People lover Passionate about physical and mental fitness, wellness and recovery Manage a variety of responsibilities at the same time and achieving results on time Utilize considerable judgment, independent action and initiative to analyze and resolve problems and make or develop recommendations Demonstrate high levels of organization and attention to detail Multitask with ease in energy filled, high pressure environment Keep up-to-date on knowledge specific to Pause Demonstrate a willingness to take on new challenges, responsibilities, and assignments PHYSICAL REQUIREMENTS/ENVIRONMENT: Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching Frequent repetitive movements. Requires close, distance, peripheral vision and depth perception Continuous exposure to moderate noise Frequent walking and standing on hard surfaces Frequent movement, lifting or carrying of weight up to 50 pounds Frequent use of chemicals, including solvents, lubricants, adhesives, paints, and cleaners POSITION TYPE Part-time with potential to advance to full-time TIMING We will be bringing on our full team in late August for training. However, we are looking for a few new team members to join us early and support community outreach and events. COMPENSATION $21/hour base pay + bonus opportunities based on studio and individual performance Unlimited free access to our non-medical services (sauna, cold plunge, float, compression, LED) and 40% off medical services (IV, injection, NAD+, etc) OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. ------- Pause Castro is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. Pay: $21.00 per hour Benefits: Employee discount On-the-job training Opportunities for advancement Referral program Work Location: In person